Stored Queries are used exclusively for the Scoreboard. Stored Queries have no capabilities or functionality outside of the Scoreboard.
All tickets
| Description
|
Code
|
Notes
|
| Active
|
active = 1
|
|
| Inactive
|
active = 0
|
|
| Has Assignee
|
assignee is not null
|
|
| No Assignee
|
assignee is null
|
|
| Assignee is the person logged in
|
assignee = @cnt.id
|
|
| Callback Today
|
call_back_flag=1 AND call_back_date < EndAtTime(\'TODO_TODAY\')
|
|
| Category or Area is specific
|
category.id = nnnnnn
|
|
| Group is specific
|
group=nnnnnn
|
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| Member of the Group is the person logged in
|
group.group_list.member IN (@cnt.id)
|
|
| Created by the person logged on
|
log_agent = @cnt.id
|
|
| Priority is 1
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priority = 5
|
|
| Priority is 5
|
priority = 1
|
|
| Resolved
|
active = 1 and status = \'RE\'
|
|
| SLA has been violated
|
sla_violation != 0
|
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| SLA has not been violated
|
sla_violation = 0
|
|
| Created in the past 60 minutes
|
open_date > StartAtTime(\'PAST_HOUR\')
|
|
| Created in the past 24 hours
|
open_date > StartAtTime(\'PAST_DAY\')
|
|
| Created in the past 7 days
|
open_date > StartAtTime(\'PAST_WEEK\')
|
|
| Created in the past 30 days
|
open_date > StartAtTime(\'PAST_MONTH\')
|
|
| Created in the past 365 days
|
open_date > StartAtTime(\'PAST_YEAR\')
|
|
| Created last hour
|
open_date > StartAtTime(\'LAST_HOUR\')
|
|
| Created last month
|
open_date > StartAtTime(\'LAST_MONTH\')
|
|
| Created last year
|
open_date > StartAtTime(\'LAST_YEAR\')
|
|
| Created this hour
|
open_date > StartAtTime(\'THIS_HOUR\')
|
|
| Created this month last year
|
open_date > StartAtTime(\'THIS_MONTH_LAST_YEAR\')
|
|
| Created today
|
open_date > StartAtTime(\'TODAY\')
|
|
| Created today after noon
|
open_date > StartAtTime(\'AFTER_NOON\')
|
|
| Created today before noon
|
open_date > StartAtTime(\'BEFORE_NOON\')
|
|
| Created yesterday
|
open_date > StartAtTime(\'YESTERDAY\')
|
|
Requests, Incidents, Problems only
All tickets
| Description
|
Code
|
Notes
|
| Affected end user is the person logged in
|
customer = @cnt.id
|
|
| Attached CO
|
(change IS NOT NULL AND change != 0)
|
|
Change Orders & Issues only
All tickets
| Description
|
Code
|
Notes
|
| Affected end user is the person logged in
|
affected_contact = @cnt.id
|
|
| Requester is the person logged in
|
requestor = @cnt.id
|
|
Workflow & Issue Workflow
All tickets
| Description
|
Code
|
Notes
|
| Assignee is logged in person
|
assignee = @cnt.id
|
|
| Assignee is a specific Group
|
assignee.last_name = \'xxxxxxxxxx\'
|
|
|
| Future
|
status.allow_task_update = 0 AND status = \'WAIT\'
|
|
| Waiting
|
status = \'WAIT\'
|
|
| Pending
|
status = \'PEND\'
|
|
| To do today
|
status = \'PEND\' AND est_completion_date < EndAtTime(\'TODO_TODAY\')
|
|
| Cannot be edited
|
status.allow_task_update = 0
|
|
| Is not complete
|
status.task_complete = 0
|
|
| Is not next in the workflow
|
status.do_next_task = 0
|
|
Contacts
All tickets
| Description
|
Code
|
Notes
|
| All Analysts
|
type = 2307
|
|
| Analyst is available
|
available = 1
|
|
| Analyst is unavailable
|
available=0 OR available IS NULL
|
|
| Contact is active
|
delete_flag = 1
|
|
| Contact is inactive
|
delete_flag = 0
|
|
| Contact's location is the same as the logged in person's location
|
location = @cnt.location
|
|
Configuration Items
Knowledge
