Display Web Site within Service Desk

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Overview

This article provides instructions for displaying another website within the Service Desk Interface.

Note: This customization is designed for r11.x versions only.


Procedures

Step 1. Create custom .htmpl form

Create a custom .htmpl form and place it in the desired directory within $NX_ROOT\site\mods\www\htmpl\.

For Analyst Interface:<source lang="html4strict"><html lang="en"> <HEAD> <PDM_PRAGMA RELEASE=110> <PDM_INCLUDE FILE=styles.htmpl> <link rel="stylesheet" type="text/css" href="$CAisd/css/agt.css"> <PDM_INCLUDE FILE=std_head.htmpl> <SCRIPT> cfgFormName = "about.htmpl" </SCRIPT> <SCRIPT LANGUAGE="JavaScript" SRC="$CAisd/scripts/sitemods.js"></SCRIPT> </HEAD> <body> <PDM_INCLUDE FILE="std_body.htmpl">



<IFRAME SRC="http://www.servicedeskusers.com" frameborder="0" WIDTH="100%" HEIGHT="100%"></IFRAME> <PDM_INCLUDE FILE="std_footer.htmpl"> </body> </html></source>

For Employee Interface:<source lang="html4strict"><PDM_PRAGMA RELEASE=110> <html lang="en"> <head> <script>var form_title = "$ProductName";</script> <PDM_INCLUDE FILE="std_head.htmpl"> <script language="JavaScript" src="$CAisd/scripts/sitemods.js"></script> </head> <body class=emp> <PDM_INCLUDE FILE="std_body.htmpl"> <center>

<IFRAME SRC="http:www.servicedeskusers.com" frameborder="0" WIDTH="100%" HEIGHT="100%"></IFRAME> <PDM_INCLUDE FILE="std_footer.htmpl"> </body> </html></source>


Step 2. Clear the web cache

Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
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