Priority and Impact Default to Empty

This article provides instructions for setting the default value of Priority and Impact to <empty>.

Step 1. Modify Schema

For ALL releases make your schema change by creating a .mod file and placing it in the NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. Take the code you need from the examples below.

CODE

MODIFY chg impact
{
  ON_NEW DEFAULT null;
};

MODIFY chg priority
{
  ON_NEW DEFAULT null;
};

MODIFY cr impact
{
  ON_NEW DEFAULT null;
};

MODIFY cr priority
{
  ON_NEW DEFAULT null;
};

MODIFY iss priority
{
  ON_NEW DEFAULT null;
};

Step 2. Publish the Schema changes

For ALL release recycle the Service Desk service.