Changing Display of Contacts

The example below provides steps to modify or change the display format of Contact records.

Step 1. Modify Schema

For ALL releases make your schema change by creating a .mod file and placing it in the $NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. Take the code you need from the examples below.

OBJECT cnt {

          ATTRIBUTES ca_contact {
           combo_name3 DERIVED(first_name ", " middle_name ", " last_name);
          };
 FACTORY {
   COMMON_NAME combo_name3;
 };

};

Step 2. Publish the Schema changes

The methods used to publish schema changes vary based on the Service Desk release.

For r11.x releases, follow these steps:

1. Save your Schema changes
2. Stop the Service Desk service
3. Run pdm_publish from a command line
4. Start the Service Desk service

For older release recycle the Service Desk service.

---

To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.