Changing Display of Contacts

The example below provides steps to modify or change the display format of Contact records.

Step 1. Create a .Mod file

Create a .mod file and place it in NX_ROOT\site\mods.

OBJECT cnt {

          ATTRIBUTES ca_contact {
           combo_name3 DERIVED(first_name ", " middle_name ", " last_name);
          };
 FACTORY {
   COMMON_NAME combo_name3;
 };

};

Step 2. Publish the Schema changes

The methods used to publish schema changes vary based on the Service Desk release.

For r11.x releases, follow these steps:

1. Save your Schema changes
2. Stop the Service Desk service
3. Run pdm_publish from a command line
4. Start the Service Desk service

For older release recycle the Service Desk service.

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