Options Manager
From SDU
Contents
Archive and Purge
| Option | Brief Description | Example |
|---|---|---|
| busy_agent_threshold | ||
| default_schedule | ||
| rule_archive_path | ||
| rule_history_length |
Asset Information Service
| Option | Brief Description | Example |
|---|---|---|
| allow_exceed | ||
| allow_unrestricted_asset_upd |
Audit Log
| Option | Brief Description | Example |
|---|---|---|
| audit_ins | ||
| audit_upd |
CA Workflow
| Option | Brief Description | Example |
|---|---|---|
| cawf_password | ||
| cawf_pm_location | ||
| cawf_pm_url | ||
| cawf_username | ||
| cawf_wl_location | ||
| cawf_wl_url |
Change Order Mgr
| Option | Brief Description | Example |
|---|---|---|
| asset_only_one_chg | ||
| Category_Defaults | ||
| chg_actlog | ||
| chg_allow_sla_downgrade | ||
| chg_auto_events | ||
| chg_auto_events_count | ||
| chg_auto_events_name | ||
| chg_list_volat | ||
| chg_sla | ||
| delete_null_properties | ||
| keep_tasks | ||
| require_change_assignee | ||
| require_change_group |
Change-Issue
| Option | Brief Description | Example |
|---|---|---|
| edit_completed_tasks |
| Option | Brief Description | Example |
|---|---|---|
| email_allow_anonymous | ||
| email_attachment_dir | ||
| email_attachment_repository | ||
| email_is_attachment | ||
| email_save_unknown_emails | ||
| maileater_host | ||
| maileater_imap_host_port | ||
| maileater_login_password | ||
| maileater_login_userid | ||
| maileater_pop3_host_port | ||
| maileater_security_level | ||
| maileater_server_type | ||
| mail_from_address | ||
| mail_login_password | ||
| mail_login_userid | ||
| mail_max_threads | ||
| mail_reply_to_address | ||
| mail_smtp_domain_name | ||
| mail_smtp_hosts | ||
| mail_smtp_host_port | ||
| mail_smtp_security_level |
Issue Mgr
| Option | Brief Description | Example |
|---|---|---|
| iss_actlog | ||
| iss_allow_sla_downgrade | ||
| iss_assignee_set | ||
| iss_auto_events | ||
| iss_auto_events_count | ||
| iss_auto_events_name | ||
| Iss_Category_Defaults | ||
| iss_list_volat | ||
| iss_sla | ||
| require_issue_assignee | ||
| require_issue_group |
LDAP
| Option | Brief Description | Example |
|---|---|---|
| ldap_dn | Required. When installed identifies the account to use to log in to the LDAP server. | CN=servicedeskadmin,DC=mydomain,DC=net |
| ldap_enable | If installed the LDAP integration is active, assuming the other options have been properly configured. | |
| ldap_enable_auto | If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login. | |
| ldap_enable_groups | If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation. | |
| ldap_group_object_class | If installed identified how groups are identified in your LDAP source. The default is group. | |
| ldap_host | Required. When installed identifies the hostname or IP address of the LDAP server. | |
| ldap_port | LDAP server port number. | |
| ldap_pwd | Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account. | |
| ldap_search_base | Required. When installed identifies the starting point in the LDAP schema tree to begin searches. | DC=mycomany,DC=net |
| ldap_service_type | If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD. | |
| ldap_sync_on_null | If installed will copy Null LDAP values with matching contact attributes. | |
| ldap_user_object_class | If installed identified how users are identified in your LDAP source. The default is person. |
Multi-Site
| Option | Brief Description | Example |
|---|---|---|
| global_name |
Notifications
| Option | Brief Description | Example |
|---|---|---|
| add_know_list | ||
| log_all_notify | ||
| web_cgi_url |
Request Mgr
| Option | Brief Description | Example |
|---|---|---|
| Any_Contact | ||
| Area_Defaults | ||
| Asset_preload | ||
| Assignee_set | ||
| autoasg_override | ||
| auto_events | ||
| auto_events_count | ||
| auto_events_name | ||
| clear_scratch_pad | ||
| Contact_preload | ||
| cr_actlog | ||
| cr_allow_sla_downgrade | ||
| cr_list_volat | ||
| cr_sla | ||
| Events_Notif_preload | ||
| monitor_joins | ||
| Netres_pty | ||
| popup_announce | ||
| Reference_preload | ||
| require_incident_assignee | ||
| require_incident_group | ||
| require_problem_assignee | ||
| require_problem_group | ||
| require_request_assignee | ||
| require_request_group |
Request-Change
| Option | Brief Description | Example |
|---|---|---|
| canchk | ||
| edit_inactive | ||
| init_list_search | ||
| notify_delay | ||
| set_sla_evt_open_date |
Request-Change-Issue
| Option | Brief Description | Example |
|---|---|---|
| change_ok_to_save | ||
| classic_sla_processing | ||
| filter_template_search | ||
| force_rootcause | ||
| lex_lang | ||
| no_hier_list | ||
| require_rootcause | ||
| sla_workshift_override | ||
| supportbridge_division | ||
| supportbridge_url |
Security
| Option | Brief Description | Example |
|---|---|---|
| force_unique_userid | ||
| guest_user_name | ||
| ignore_security_case | ||
| Portal_Safe_List | ||
| url_etrust_password_reset |
Time-to-Violation
| Option | Brief Description | Example |
|---|---|---|
| ttv_enabled | ||
| ttv_evaluation_delay | ||
| ttv_highlight |
Ver Ctl
| Option | Brief Description | Example |
|---|---|---|
| ver_ctl |
Web
| Option | Brief Description | Example |
|---|---|---|
| charset | ||
| pdmweb_cache_disable | ||
| pdmweb_cache_sitemods | ||
| prompt_for_knowledge | ||
| suppress_web_hier_search | ||
| web_auto_update | ||
| web_wildcard_search | ||
| wsp_domsrvr | ||
| wsp_webengine |
Web Service
| Option | Brief Description | Example |
|---|---|---|
| webservice_session_timeout |
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