Out-of-the-Box Reports
Contents
Service Desk r11.2 - Out Of The Box reports
Many sample reports are included with Service Desk. The reports can be executed via runtime engines for Crystal Reports and Microsoft Access - they are included with the software. The runtime engines are required if you do not have Crystal Reports or Microsoft Access.
More reports are included in the Crystal format (.rpt) than the Access Database. Note: Both platforms have unique reports. Below is a list of reports included with Service Desk r11.2.
Crystal & Access
This list was generated by comparing the report names. Even though a report name can be similar between platforms, the content and layout/presentation may be different.
Active Change Orders at Weeks End (G)
Active CO's Aging by Priority (G)
Active CO's Aging by Priority for Categories (G)
Active CO's Aging by Priority for Groups (G)
Active CO's Aging by Priority for Status (G)
Active CO's Aging Report (G)
Active CO's Aging Report for Categories (G)
Active CO's Aging Report for Groups (G)
Active CO's Aging Report for Status (G)
Active Issues at Weeks End (G)
Active Requests Aging by Priority (G)
Active Requests Aging by Priority for Groups (G)
Active Requests Aging by Priority for Request Areas (G)
Active Requests Aging by Priority for Status (G)
Active Requests Aging Report (G)
Active Requests Aging Report for Groups (G)
Active Requests Aging Report for Request Areas (G)
Active Requests Aging Report for Status (G)
Active Requests at Weeks End (G)
Analyst Count by Priority (T)
Analyst Count by Priority of Active Issues (T)
Analyst Count by Priority of Open COs (T)
Change Categories Currently Active (G)
Change Orders by Failed SvcType for Category (G)
Change Orders by Failed SvcType for Groups (G)
Change Orders by Failed SvcType for Status (G)
Change Order Status Duration Report by Assignee (T)
Change Order Status Duration Report by Group (T)
Change Order Totals (T)
Issue Categories Currently Active (G)
Issue Totals (T)
Key Organization Summary (T)
Location Count by Priority All (T)
Location Count Problems by Priority (T)
Location Count Requests by Priority (T)
Open/Closed Analysis by Analyst (T)
Overall Summary (T)
Requests by Failed SvcType for Groups (G)
Requests by Failed SvcType for Request Areas (G)
Requests by Failed SvcType for Status (G)
Request Activity Counts by Customer Org (T)
Request Aging Detail (T)
Request Aging Detail by Analyst (T)
Request Areas Currently Active (G)
Request Status Duration Report by Assignee (T)
Request Status Duration Report by Group (T)
Survey Detail (T)
Survey Summary (T)
Survey Summary with Comments (T)
Total Volume of Change Orders (G)
Total Volume of Change Orders by Interface (G)
Total Volume of Issues (G)
Total Volume of Requests (G)
Total Volume of Requests by Interface (G)
Urgency #1 Summary by Customer (T)
Violated SLA Report for Groups (G)
Violated SLA Report for Request Areas (G)
Violated SLA Report for Status (G)
Workflow Task Aging Report (T)
Workflow Task Pending Report (T)
Unique to Crystal
Active_Issues_Aging_by_Priority.rpt
Active_Issues_Aging_by_Priority_for_Categories.rpt
Active_Issues_Aging_by_Priority_for_Groups.rpt
Active_Issues_Aging_by_Priority_for_Status.rpt
Active_Issues_Aging_Report.rpt
Active_Issues_Aging_Report_for_Categories.rpt
Active_Issues_Aging_Report_for_Groups.rpt
Active_Issues_Aging_Report_for_Status.rpt
Active_Request_List.rpt
Activity_of_Requests.rpt
Analyst_List_By_Organization.rpt
Analyst_Summary.rpt
Asset_List.rpt
Comments_By_Doc.rpt
Comments_By_User.rpt
Docs_By_Status.rpt
Docs_By_Status_chart.rpt
Docs_For_Retirement.rpt
Docs_Solving_Iss.rpt
Docs_Solving_Iss_Contact.rpt
Docs_Solving_Iss_Contact_Detail.rpt
Docs_Solving_Iss_Detail.rpt
Docs_To_Expire.rpt
Docs_Unpublished.rpt
Docs_Viewed_Detail.rpt
Docs_Viewed_Least.rpt
Docs_Viewed_Most.rpt
Docs_With_Inactive_Assignees.rpt
Docs_With_Inactive_Owners.rpt
Documents_Created_Via.rpt
Documents_Submitted.rpt
Document_FAQ_Ratings.rpt
Doc_Usage_By_User.rpt
Expired_Documents.rpt
FAQ_Ratings_by_Contact.rpt
FAQ_Ratings_by_Contact_Detail.rpt
Freq_Searches_By_Search.rpt
Issues_by_Failed_SvcType_Category.rpt
Issues_by_Failed_SvcType_Groups.rpt
Issues_by_Failed_SvcType_Status.rpt
Issue_Status_Duration_by_Assignee.rpt
Issue_Status_Duration_by_Group.rpt
Iss_Not_Resolved.rpt
metrics.rpt
Noisewords.rpt
Plan_Task_Aging.rpt
Plan_Task_Pending.rpt
PropertiesByCategoryChg.rpt
PropertiesByCategoryIss.rpt
PropertiesByCategoryReq.rpt
PropertiesByPropertyChg.rpt
PropertiesByPropertyIss.rpt
PropertiesByPropertyReq.rpt
Published_Documents.rpt
Ratings.rpt
Request_List.rpt
Request_List_By_Analyst.rpt
Request_List_By_Organization.rpt
Request_List_By_Priority.rpt
Request_List_By_Request_Area.rpt
req_not_resolved.rpt
Searches.rpt
SearchesWithOutResults.rpt
Searches_By_User.rpt
Special_Terms.rpt
Submitters_detail.rpt
Synonyms.rpt
System_Usage_By_User.rpt
Top_Submitters.rpt
Total_Volume_of_Issues_by_Interface.rpt
User_Info.rpt
Unique to Access
Request Areas for Last 30 Days (G)
SLA Results Based on 24 hours (T)
Total Volume of Change Orders by Agent Type (G)
Total Volume of Requests by Agent Type (G)
Closed Status Report (T)
