Events and Macros
From SDU
Events
Events are the combination of a condition and one or more actions. They are attached with tickets via Service Types, Service Contracts, or custom code. If an event is attached to a ticket, it will trigger after a defined period of time. When an event is triggered, it's condition is evaluated and will return either True or False. Any actions associated with the condition evaluating to True or False are then executed.
Macros
The conditions and actions that are used in defining the events are done using macros. There are two types of action macros (Condition Macros and Site-Defined Condition Macros) and 4 types of action macros (Action Macros, Attach Event Macros, Multiple Notification Macros, Remote Reference Macro).
