SDU:Search Provider/Engine

Please click the discussion tab above and provide us with your feedback regarding these plug-ins.

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Available exclusively from SDU are Search Provider/Engine plug-ins for your Service Desk. These plug-ins add searching capabilities of your Service Desk installation to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be accessed directly from an internet browser.

Note: These plug-ins work best if Service Desk is configured for External Authentication.

Implementation Procedures

IE7 stores Search Providers in the system registry and Firefox saves them as .xml files. This difference is the reason separate downloads and instructions are needed.

IE7 Click Here to download the IE7 Search Provider plug-ins. Unzip the download Edit the .reg file by replacing all instances of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment and by removing the undesired items. Double-click the .reg file and agree to both prompts. Restart IE

Firefox 2.x/3.x Click Here to download the Firefox Search Engine plug-ins. Unzip the download Edit the desired .xml files by replacing all instance of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment. Move the desired .xml files to the C:\Program Files\Mozilla Firefox\searchplugins directory on your local PC Restart Firefox

History

07/14/08 - Added CA icon to Firefox files.
07/13/08 - IE & Firefox versions containing Request, Incident, Problem, Change Order, Issue, and Configuration Item Searches released.
07/12/08 - Firefox test version for Request Searching released.

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Please click the discussion tab above and provide us with your feedback regarding these plug-ins.