Priority and Impact Default to Empty

This article provides instructions for setting the default value of Priority and Impact to <empty>.

Step 1. Modify SChema

For ALL releases make your schema change by creating a .mod file and placing it in the NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'.

CODE

MODIFY chg impact
{
  ON_NEW DEFAULT null;
};

MODIFY chg priority
{
  ON_NEW DEFAULT null;
};

MODIFY cr impact
{
  ON_NEW DEFAULT null;
};

MODIFY cr priority
{
  ON_NEW DEFAULT null;
};

MODIFY iss priority
{
  ON_NEW DEFAULT null;
};

Step 2. Publish the Schema changes

The methods used to publish schema changes vary based on the Service Desk release.

For r11.x releases, follow these steps:

1. Save your Schema changes
2. Stop the Service Desk service
3. Run pdm_publish from a command line
4. Start the Service Desk service

For older release recycle the Service Desk service.