Attachments Library
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Revision as of 16:05, 7 March 2008 by Gityerfix (Talk | contribs) (New page: On a fresh install of r11, the attachment repositories of Knowledge and Service Desk are already configured and operational. Additional work is required when performing a migration. == ...)
On a fresh install of r11, the attachment repositories of Knowledge and Service Desk are already configured and operational. Additional work is required when performing a migration.
Facts
The attachment functionality uses Tomcat exclusively.
Knowledge Tools and Service Desk utilize the same attachments mechanism, but have their own distinct requirements. In particular, ever Knowledge Repository must contain a folder, while the Service Desk Repository does not.
Tips
Ensure your default Tomcat port (usually 8080) has firewall access of users outside of the firewall. Just because they have Service Desk access, which is usually the default port 80 used by IIS and Apache in most default installs, do not assume they have access to attachments.
