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Here is the query you would use to retrieve all Service Desk contacts with the last name "Smith" : <source lang="sql"> SELECT * FROM ca_contact WHERE last_name = 'Smith' </source>

<source lang="sql" line>
SELECT *
FROM ca_contact
WHERE last_name = 'Smith'
</source>

Source lang=html4strict

<source lang="html4strict"> <PDM_IF $args.id != 0> ImgBtnCreate("makechild", "Create Child", "create_new('cr',0,0,0,'PRESET=type:$args.type','INITFROM=make_child')", true, 0,"Create a Child"); </PDM_IF> </source>

Source lang=javascript

<source lang="javascript"> <PDM_IF $args.id != 0> ImgBtnCreate("makechild", "Create Child", "create_new('cr',0,0,0,'PRESET=type:$args.type','INITFROM=make_child')", true, 0,"Create a Child"); </PDM_IF> </source>

Source lang=php

<source lang="php"> <PDM_IF $args.id != 0> ImgBtnCreate("makechild", "Create Child", "create_new('cr',0,0,0,'PRESET=type:$args.type','INITFROM=make_child')", true, 0,"Create a Child"); </PDM_IF> </source>

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CODE

SELECT *
FROM ca_contact
WHERE last_name = 'Smith'

<source lang=sql>
SELECT *
 FROM ca_contact
 WHERE last_name = 'Smith'
</source>

This is an example of the workflow to obtain the group members from Servicedesk. Follow the directions exactly

</topointnormal>

 <topointswimlane>-1</topointswimlane> 
 <to>1170219743489</to> 
 <sequence>-1</sequence> 
 <label /> 
 <description /> >-16777216</lineColor> 
 </transition>
 </transitions>
 </duedateprocessing>
 <preprocessing /> 
 <postprocessing /> 
 <executioncontexts /> 
 <exceptionhandlers /> 
 </subactivity>
 </nodes>

- <transitions> - <transition id="1164858697231">

 <from>1509732671450107440</from> 
 <frompointnormal>-1</frompointnormal> 
 <frompointswimlane>-1</frompointswimlane> 
 <topointnormal>-1</topointnormal> 
 <topointswimlane>-1</topointswimlane> 
 <to>1164858205749</to> 
 <sequence>-1</sequence> 
 <label /> 
 <description /> 
 <done>N</done> 
 <condition /> 
 <lineWidth>1</lineWidth> 
 <lineColor>-16777216</lineColor> 
 </transition>
 </transitions>
 </process>
 </processes>
 </processdefinition>

</source>