Priority and Impact Default to Empty
From SDU
This article provides instructions for setting the default value of Priority and Impact to <empty>.
Step 1. Modify Schema
For ALL releases make your schema change by creating a .mod file and placing it in the NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. Take the code you need from the examples below. <source lang="scheme">MODIFY chg impact {
ON_NEW DEFAULT null;
};
MODIFY chg priority {
ON_NEW DEFAULT null;
};
MODIFY cr impact {
ON_NEW DEFAULT null;
};
MODIFY cr priority {
ON_NEW DEFAULT null;
};
MODIFY iss priority {
ON_NEW DEFAULT null;
};</source>
Step 2. Publish the Schema changes
For ALL releases recycle the Service Desk service.
