Changing Announcements Order By

Overview

In Service Desk release 11.x you can easily add a node to your scoreboard for 'Announcements'. But quickly I noticed that unlike the 'View->Announcements' form, it sorts Ascending by default and most would want to see the current announcements, not ones from a year ago.

Procedures

Step 1: Copy File

Copy %nx_root%/bopcfg/majic/cm.maj to %nx_root%/site/mods/majic

Step 2: Open File For Editing

Edit the %nx_root%/site/mods/majic/cm.maj

Step 3: Search File

Search for: "OBJECT cnote {" <source lang="text">OBJECT cnote {</source>

Step 4: Scroll yo Line

Scroll down to: "SORT_BY "posted_date";" <source lang="text">SORT_BY "posted_date";</source>

Step 5: Make Edit

Change to: "SORT_BY "posted_date DESC";" <source lang="text">SORT_BY "posted_date DESC";</source>

Step 6: Reset System

Restart services and the default sort order will be descending for the list_cnote.htmpl.

Notes

We only added 'DESC' after the posted_date field on step 5.