T5GQ012

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UNDER COSTRUCTION, PLEASE SEE THIS POST IN RESERVE COPY

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Details

As a result of applying the cumulative patch, on the main menu, under View tab the following menu options became available even when not viewing a ticket.

• Event History
• Event Delay History
• In-The-Know Notify List (this caused a java error)

PROBLEM SYMPTOM: NT -NOTIFICATION HISTORY EMPTY AFTER CUM PATCHES.

                cumulative patches for Unicenter Service Desk
                r11.2, you may see an empty list within
                View->Notification History instead of a search
                window. In addition, three unintentional items
                were added to this View menu: 'Event History',
                'Event Delay History', and 'In The Know Notify
                List'. Also the view->Profile Browser option is
                removed.