Priority and Impact Default to Empty

This article provides instructions for setting the default value of Priority and Impact to <empty>.

Step 1. Modify SChema

For ALL releases make your schema change by creating a .mod file and placing it in the NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'.

CODE

[code]MODIFY chg impact
{
   ON_NEW DEFAULT null;
};
MODIFY chg priority
{
   ON_NEW DEFAULT null;
};

MODIFY cr impact
{
   ON_NEW DEFAULT null;
};

MODIFY cr priority
{
   ON_NEW DEFAULT null;
};

MODIFY iss priority
{
   ON_NEW DEFAULT null;
};

Note: This code works for Requests, Incidents, and Problems. Change the 'cr' to 'chg' for Change Orders or 'iss' for Issues.

Step 2. Publish the Schema changes

The methods used to publish schema changes vary based on the Service Desk release.

For r11.x releases, follow these steps:

1. Save your Schema changes
2. Stop the Service Desk service
3. Run pdm_publish from a command line
4. Start the Service Desk service

For older release recycle the Service Desk service.