Archive and Purge
| Option
|
Brief Description
|
Example
|
| busy_agent_threshold
|
|
|
| default_schedule
|
|
|
| rule_archive_path
|
|
|
| rule_history_length
|
|
|
Asset Information Service
| Option
|
Brief Description
|
Example
|
| allow_exceed
|
Installing this option allows the number of parents an Asset/CI has to exceed the value of the Inventory Count field.
|
|
| allow_unrestricted_asset_upd
|
Installing this option allows Service Desk users to fully modify Assets/CIs owned by Unicenter Asset Portfolio Management. If not installed only a limited number can be modified.
|
|
Audit Log
| Option
|
Brief Description
|
Example
|
| audit_ins
|
If installed, data inserts will be added to the audit logging.
|
|
| audit_upd
|
If installed, field updates will be added to the audit logging.
|
|
CA Workflow
| Option
|
Brief Description
|
Example
|
| cawf_password
|
Identifies the password to accompany the cawf_username option.
|
|
| cawf_pm_location
|
|
|
| cawf_pm_url
|
|
|
| cawf_username
|
Identifies the user for the CA Workflow IDE.
|
|
| cawf_wl_location
|
|
|
| cawf_wl_url
|
|
|
Change Order Mgr
| Option
|
Brief Description
|
Example
|
| asset_only_one_chg
|
|
|
| Category_Defaults
|
|
|
| chg_actlog
|
|
|
| chg_allow_sla_downgrade
|
|
|
| chg_auto_events
|
|
|
| chg_auto_events_count
|
|
|
| chg_auto_events_name
|
|
|
| chg_list_volat
|
|
|
| chg_sla
|
|
|
| delete_null_properties
|
|
|
| keep_tasks
|
|
|
| require_change_assignee
|
|
|
| require_change_group
|
|
|
Change-Issue
| Option
|
Brief Description
|
Example
|
| edit_completed_tasks
|
|
|
Email
| Option
|
Brief Description
|
Example
|
| email_allow_anonymous
|
|
|
| email_attachment_dir
|
|
|
| email_attachment_repository
|
|
|
| email_is_attachment
|
|
|
| email_save_unknown_emails
|
|
|
| maileater_host
|
|
|
| maileater_imap_host_port
|
|
|
| maileater_login_password
|
|
|
| maileater_login_userid
|
|
|
| maileater_pop3_host_port
|
|
|
| maileater_security_level
|
|
|
| maileater_server_type
|
|
|
| mail_from_address
|
|
|
| mail_login_password
|
|
|
| mail_login_userid
|
|
|
| mail_max_threads
|
|
|
| mail_reply_to_address
|
|
|
| mail_smtp_domain_name
|
|
|
| mail_smtp_hosts
|
|
|
| mail_smtp_host_port
|
|
|
| mail_smtp_security_level
|
|
|
Issue Mgr
| Option
|
Brief Description
|
Example
|
| iss_actlog
|
|
|
| iss_allow_sla_downgrade
|
|
|
| iss_assignee_set
|
|
|
| iss_auto_events
|
|
|
| iss_auto_events_count
|
|
|
| iss_auto_events_name
|
|
|
| Iss_Category_Defaults
|
|
|
| iss_list_volat
|
|
|
| iss_sla
|
|
|
| require_issue_assignee
|
|
|
| require_issue_group
|
|
|
LDAP
| Option
|
Brief Description
|
Example
|
| ldap_dn
|
Required. When installed identifies the account to use to log in to the LDAP server.
|
CN=servicedeskadmin,DC=mydomain,DC=net
|
| ldap_enable
|
If installed the LDAP integration is active, assuming the other options have been properly configured.
|
|
| ldap_enable_auto
|
If installed a new contact record will be created using LDAP data as the source if a user accessing Service Desk does not have an existing contact record. In other words, if I try to access Service Desk for the first time and the system is unable to associate me with an existing record, then a record will automatically be created for me using LDAP so that I can complete my login.
|
|
| ldap_enable_groups
|
If installed a new field is added to the Access Type Details that allows for mapping each Access Type to a single LDAP Group (aka Domain Group). When a new contact record is being created utilizing the LDAP integration the contact's Access Type can be automatically set if they are a member of any of the mapped LDAP groups. This only works on contact creation.
|
|
| ldap_group_object_class
|
If installed identified how groups are identified in your LDAP source. The default is group.
|
|
| ldap_host
|
Required. When installed identifies the hostname or IP address of the LDAP server.
|
|
| ldap_port
|
LDAP server port number.
|
389 for AD, use 3268 if you have AD Global Catalog
|
| ldap_pwd
|
Required. When installed, accompanies the ldap_dn by providing the password for the LDAP Server login account.
|
|
| ldap_search_base
|
Required. When installed identifies the starting point in the LDAP schema tree to begin searches.
|
DC=mycomany,DC=net
|
| ldap_service_type
|
If installed identifies the type of LDAP directory being used. For Windows, the default is Active Directory and for UNIX the default is Non-AD.
|
|
| ldap_sync_on_null
|
If installed will copy Null LDAP values with matching contact attributes.
|
|
| ldap_user_object_class
|
If installed identifies how users are identified in your LDAP source. The default is person.
|
|
Multi-Site
| Option
|
Brief Description
|
Example
|
| global_name
|
|
|
Notifications
| Option
|
Brief Description
|
Example
|
| add_know_list
|
Installing this option adds the In-The-Know Notify List to all future notifications.
|
|
| log_all_notify
|
This option logs all notifications regardless of the notification method used and makes them accessible via the Notification History list.
|
|
| web_cgi_url
|
Use this option to identify the path to the web interface. This option is used in notifications to provide a URL to access the object being notified about.
|
http://myserver/CAisd/pdmweb.exe
|
Request Mgr
| Option
|
Brief Description
|
Example
|
| Any_Contact
|
|
|
| Area_Defaults
|
|
|
| Asset_preload
|
|
|
| Assignee_set
|
|
|
| autoasg_override
|
|
|
| auto_events
|
|
|
| auto_events_count
|
|
|
| auto_events_name
|
|
|
| clear_scratch_pad
|
|
|
| Contact_preload
|
|
|
| cr_actlog
|
|
|
| cr_allow_sla_downgrade
|
|
|
| cr_list_volat
|
|
|
| cr_sla
|
|
|
| Events_Notif_preload
|
|
|
| monitor_joins
|
|
|
| Netres_pty
|
|
|
| popup_announce
|
|
|
| Reference_preload
|
|
|
| require_incident_assignee
|
|
|
| require_incident_group
|
|
|
| require_problem_assignee
|
|
|
| require_problem_group
|
|
|
| require_request_assignee
|
|
|
| require_request_group
|
|
|
Request-Change
| Option
|
Brief Description
|
Example
|
| canchk
|
|
|
| edit_inactive
|
|
|
| init_list_search
|
|
|
| notify_delay
|
|
|
| set_sla_evt_open_date
|
|
|
Request-Change-Issue
| Option
|
Brief Description
|
Example
|
| change_ok_to_save
|
|
|
| classic_sla_processing
|
|
|
| filter_template_search
|
|
|
| force_rootcause
|
|
|
| lex_lang
|
|
|
| no_hier_list
|
|
|
| require_rootcause
|
|
|
| sla_workshift_override
|
|
|
| supportbridge_division
|
Added with SupportBridge integration. When installed identifies the DivisionID used for the Service Desk integration.
|
1
|
| supportbridge_url
|
Added with SupportBridge integration. http[s]://<servername>[:<serverport>]/<appname>
Note: The servername entered here must be identical to the system.socketserver.host and system.url.host properties in SupportBridge. If using an IP address instead of a servername, then ensure that all three items reference the IP address instead of the servername.
|
http://sbserver:8080/SupportBridge
|
Security
| Option
|
Brief Description
|
Example
|
| force_unique_userid
|
Installing this option prevents the entering of duplicate System Logins.
|
|
| guest_user_name
|
This options identifies which contact record to associate with the Guest Login. The default is Anonymous.
|
|
| ignore_security_case
|
Installing this option ignores the case of the userid.
|
|
| Portal_Safe_List
|
|
|
| url_etrust_password_reset
|
|
|
Time-to-Violation
| Option
|
Brief Description
|
Example
|
| ttv_enabled
|
Required for TTV functionality. Must de-install the class_sla_processing option if using this option. The TTV process will project when an SLA violation is likely to occur based on the current conditions.
|
|
| ttv_evaluation_delay
|
This option determines how long (in seconds) after an update will the TTV evaluation run. 60 seconds is the minimum acceptable value.
|
|
| ttv_highlight
|
If this option is installed, all tickets will be highlight a pale yellow if their TTV value is less than the TTV_THRESHOLD Timespan. The default for the TTV_THRESHOLD is anything that is set to violate today. Must de-install the class_sla_processing option if using this option. This option may increase database load.
|
|
Ver Ctl
| Option
|
Brief Description
|
Example
|
| ver_ctl
|
|
|
Web
| Option
|
Brief Description
|
Example
|
| charset
|
|
|
| pdmweb_cache_disable
|
|
|
| pdmweb_cache_sitemods
|
|
|
| prompt_for_knowledge
|
|
|
| suppress_web_hier_search
|
|
|
| web_auto_update
|
|
|
| web_wildcard_search
|
|
|
| wsp_domsrvr
|
|
|
| wsp_webengine
|
|
|
Web Service
| Option
|
Brief Description
|
Example
|
| webservice_session_timeout
|
|
|
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