Difference between revisions of "URLS for Computer Telephony Integration (CTI)"
(→Launch the Profile Browser) |
|||
| Line 9: | Line 9: | ||
== Launch the Profile Browser == | == Launch the Profile Browser == | ||
| + | http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx | ||
| + | ''R11.2 Requires cumulative patch QO91539 for the above URL to work.'' | ||
| + | |||
http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid] | http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid] | ||
''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.'' | ''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.'' | ||
[[Category:Solutions]] | [[Category:Solutions]] | ||
Revision as of 18:38, 24 January 2008
In the examples below, replace the data in the brackets.
Open an existing Request
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
Creating a new Request
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid] http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
Launch the Profile Browser
http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx R11.2 Requires cumulative patch QO91539 for the above URL to work.
http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid]
Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.
