Difference between revisions of "URLS for Computer Telephony Integration (CTI)"
From SDU
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== Launch the Profile Browser == | == Launch the Profile Browser == | ||
| − | http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid] | + | http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid] |
''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.'' | ''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.'' | ||
[[Category:Solutions]] | [[Category:Solutions]] | ||
Revision as of 16:45, 18 January 2008
In the examples below, replace the data in the brackets.
Open an existing Request
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
Creating a new Request
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid] http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
Launch the Profile Browser
http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid]
Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.
