Difference between revisions of "Activities"
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| − | An Activity is an action that someone performs, | + | An '''Activity''' is an action that someone performs, such as changing a [[Priority]] or performing a [[Log Comment]]. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities tab" within the ticket. |
| + | Activities can be initiated from items listed in the ticket's [[Activities Menu]], from a data change to the ticket details, or from the triggering from an [[Event]]. | ||
| − | + | Each system recognized Activity has [[Notification]] and [[Survey]] capabilities. Activities are considered a component of [[Notification|Notifications]]. | |
| − | + | INSERT SCREENSHOT | |
| − | + | [[Activity Association|Activity Associations]] are used to correlate a field's data change with an [[Activity Type]]. (eg Changing a [[Group]] field is regarded as a [[Transfer Activity]]. Changing the Description field is regarded as a [[Field Update]]. ) The option to log a field's data change is also available via[[Activity Association|Activity Associations]]. | |
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| + | [[Activity Notification|Activity Notifications]] are used to associate a [[Notification]] and/or a [[Survey]]. In addition, Activities can be flagged as [[Internal]], meaning they are visible to [[Analyst|Analysts]] only. | ||
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| + | [[Category:Notification|Notifications]] | ||
Revision as of 16:19, 18 January 2008
An Activity is an action that someone performs, such as changing a Priority or performing a Log Comment. The results of a triggered Activity are typically added to the ticket's associated Activity Log table and can be seen in the "Activities tab" within the ticket.
Activities can be initiated from items listed in the ticket's Activities Menu, from a data change to the ticket details, or from the triggering from an Event.
Each system recognized Activity has Notification and Survey capabilities. Activities are considered a component of Notifications. INSERT SCREENSHOT Activity Associations are used to correlate a field's data change with an Activity Type. (eg Changing a Group field is regarded as a Transfer Activity. Changing the Description field is regarded as a Field Update. ) The option to log a field's data change is also available viaActivity Associations.
Activity Notifications are used to associate a Notification and/or a Survey. In addition, Activities can be flagged as Internal, meaning they are visible to Analysts only.
