Difference between revisions of "Activities"

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== Footnotes ==
 
== Footnotes ==

Revision as of 15:44, 18 January 2008

An Activity is an action that someone performs, for example, resolving or implementing a Service Desk ticket or sending/receiving a managed survey. Even daily activities such as returning a call, canceling or closing a record, increasing priority, or updating status can result in a notification being sent. These activities are listed on the Activities notebook page at the bottom of the ticket Detail window. [1]


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Footnotes