Difference between revisions of "URLS for Computer Telephony Integration (CTI)"
From SDU
(→Open an existing Request) |
|||
| Line 2: | Line 2: | ||
== Open an existing Request == | == Open an existing Request == | ||
| − | <!-- | + | <!--html--><div class='htmltop'>HTML</div><div class='htmlmain'><!--html1-->http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]<!--html2--></div><!--html3--> |
== Creating a new Request == | == Creating a new Request == | ||
Revision as of 00:59, 17 January 2008
In the examples below, replace the data in the brackets.
Open an existing Request
HTML
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
Creating a new Request
CODE
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
Launch the Profile Browser
CODE
http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]
Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.
