Difference between revisions of "Simplified Child Creation"
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*detail_iss.htmpl for Issues | *detail_iss.htmpl for Issues | ||
| − | The following code provides a few examples of setting name fields, searchable fields, drop-down lists, and free-text fields. Use the examples provided here or add your own. | + | The following code provides a few examples of setting name fields, searchable fields, drop-down lists, and free-text fields. Use the examples provided here or add your own. However, you ''must'' include the lines presented in red. Search the file you are editing for "frm002" and place the make_child form before it. |
<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><font color="red"><FORM NAME="make_child"><br><INPUT TYPE=hidden NAME=SET.parent VALUE="$args.persistent_id"><br><INPUT TYPE=hidden NAME=KEY.parent VALUE="$args.ref_num"</font>><br><INPUT TYPE=hidden NAME=SET.customer VALUE="$args.customer"><br><INPUT TYPE=hidden NAME=customer_combo_name VALUE="$args.customer.combo_name"><br><INPUT TYPE=hidden NAME=SET.category VALUE="$args.category"><br><INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym"><br><INPUT TYPE=hidden NAME=SET.priority VALUE="$args.priority"><br><INPUT TYPE=hidden NAME=SET.description VALUE=<PDM_FMT ESC_STYLE=HTML>"$args.description (created as a child from $args.ref_num)"</PDM_FMT>><br><font color="red"></FORM></font><!--c2--></div><!--ec2--> | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><font color="red"><FORM NAME="make_child"><br><INPUT TYPE=hidden NAME=SET.parent VALUE="$args.persistent_id"><br><INPUT TYPE=hidden NAME=KEY.parent VALUE="$args.ref_num"</font>><br><INPUT TYPE=hidden NAME=SET.customer VALUE="$args.customer"><br><INPUT TYPE=hidden NAME=customer_combo_name VALUE="$args.customer.combo_name"><br><INPUT TYPE=hidden NAME=SET.category VALUE="$args.category"><br><INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym"><br><INPUT TYPE=hidden NAME=SET.priority VALUE="$args.priority"><br><INPUT TYPE=hidden NAME=SET.description VALUE=<PDM_FMT ESC_STYLE=HTML>"$args.description (created as a child from $args.ref_num)"</PDM_FMT>><br><font color="red"></FORM></font><!--c2--></div><!--ec2--> | ||
Revision as of 22:30, 12 January 2008
This article contains instructions for expediting the child creation process by using information from the parent ticket.
Step 1. Create the button
The first step is to add a "Create a Child" button to the Parent/Child tab.
For Requests, Incidents, and Problems:
Add the following code to cr_relreq.htmpl for Requests, in_relreq.htmpl for Incidents, or pr_relreq.htmpl for Problems.
ImgBtnCreate("makechild", "Create Child", "create_new('cr',0,0,0,'PRESET=type:$args.type','INITFROM=make_child')", true, 0,"Create a Child");
</PDM_IF>
For Change Orders:
Add the following code to chg_relchg.htmpl.
ImgBtnCreate("makechild", "Create Child", "create_new('chg',0,0,0,'','INITFROM=make_child')", true, 0,"Create a Child");
</PDM_IF>
For Issues:
Add the following code to iss_reliss.htmpl.
ImgBtnCreate("makechild", "Create Child", "create_new('iss',0,0,0,'','INITFROM=make_child')", true, 0,"Create a Child");
</PDM_IF>
Step 2. Create the form
The next step is to add a "make_child" form on the main detail page of the ticket type.
- detail_cr.htmpl for Requests
- detail_in.htmpl for Incidents
- detail_pr.htmpl for Problems
- detail_chg.htmpl for Change Orders
- detail_iss.htmpl for Issues
The following code provides a few examples of setting name fields, searchable fields, drop-down lists, and free-text fields. Use the examples provided here or add your own. However, you must include the lines presented in red. Search the file you are editing for "frm002" and place the make_child form before it.
<INPUT TYPE=hidden NAME=SET.parent VALUE="$args.persistent_id">
<INPUT TYPE=hidden NAME=KEY.parent VALUE="$args.ref_num">
<INPUT TYPE=hidden NAME=SET.customer VALUE="$args.customer">
<INPUT TYPE=hidden NAME=customer_combo_name VALUE="$args.customer.combo_name">
<INPUT TYPE=hidden NAME=SET.category VALUE="$args.category">
<INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym">
<INPUT TYPE=hidden NAME=SET.priority VALUE="$args.priority">
<INPUT TYPE=hidden NAME=SET.description VALUE=<PDM_FMT ESC_STYLE=HTML>"$args.description (created as a child from $args.ref_num)"</PDM_FMT>>
</FORM>
Note: For COs only, replace ref_num with chg_ref_num.
Step 3. Clear the web cache
For r11.x releases of Service Desk:
Publish your changes via the Web Screen Painter.
For older releases:
Execute a pdm_webcache.
