Difference between revisions of "Simplified Child Creation"
(→Step 2. Create the form) |
(→Step 2. Create the form) |
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*detail_iss.htmpl for Issues | *detail_iss.htmpl for Issues | ||
| − | The following code provides a few examples of setting name fields, searchable fields, drop-down lists, and free-text fields. Use the examples provided or add your own... | + | The following code provides a few examples of setting name fields, searchable fields, drop-down lists, and free-text fields. Use the examples provided here or add your own... but you ''must'' include the lines presented in red. Search the file you are editing for <FORM NAME="frm002"> and place the make_child form before it. |
| − | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><FORM NAME="make_child"><br | + | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1--><font color="red"><FORM NAME="make_child"><br><INPUT TYPE=hidden NAME=SET.parent VALUE="$args.persistent_id"><br><INPUT TYPE=hidden NAME=KEY.parent VALUE="$args.ref_num"</font>><br><INPUT TYPE=hidden NAME=SET.customer VALUE="$args.customer"><br><INPUT TYPE=hidden NAME=customer_combo_name VALUE="$args.customer.combo_name"><br><INPUT TYPE=hidden NAME=SET.category VALUE="$args.category"><br><INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym"><br><INPUT TYPE=hidden NAME=SET.priority VALUE="$args.priority"><br><INPUT TYPE=hidden NAME=SET.description VALUE=<PDM_FMT ESC_STYLE=HTML>"$args.description (created as a child from $args.ref_num)"</PDM_FMT>><br><font color="red"></FORM></font><!--c2--></div><!--ec2--> |
| − | <font color="red">''Note: For COs, replace ref_num with chg_ref_num.''</font> | + | <font color="red">''Note: For COs only, replace ref_num with chg_ref_num.''</font> |
== Step 3. Clear the web cache == | == Step 3. Clear the web cache == | ||
Revision as of 22:29, 12 January 2008
This article contains instructions for expediting the child creation process by using information from the parent ticket.
Step 1. Create the button
The first step is to add a "Create a Child" button to the Parent/Child tab.
For Requests, Incidents, and Problems:
Add the following code to cr_relreq.htmpl for Requests, in_relreq.htmpl for Incidents, or pr_relreq.htmpl for Problems.
ImgBtnCreate("makechild", "Create Child", "create_new('cr',0,0,0,'PRESET=type:$args.type','INITFROM=make_child')", true, 0,"Create a Child");
</PDM_IF>
For Change Orders:
Add the following code to chg_relchg.htmpl.
ImgBtnCreate("makechild", "Create Child", "create_new('chg',0,0,0,'','INITFROM=make_child')", true, 0,"Create a Child");
</PDM_IF>
For Issues:
Add the following code to iss_reliss.htmpl.
ImgBtnCreate("makechild", "Create Child", "create_new('iss',0,0,0,'','INITFROM=make_child')", true, 0,"Create a Child");
</PDM_IF>
Step 2. Create the form
The next step is to add a "make_child" form on the main detail page of the ticket type.
- detail_cr.htmpl for Requests
- detail_in.htmpl for Incidents
- detail_pr.htmpl for Problems
- detail_chg.htmpl for Change Orders
- detail_iss.htmpl for Issues
The following code provides a few examples of setting name fields, searchable fields, drop-down lists, and free-text fields. Use the examples provided here or add your own... but you must include the lines presented in red. Search the file you are editing for <FORM NAME="frm002"> and place the make_child form before it.
<INPUT TYPE=hidden NAME=SET.parent VALUE="$args.persistent_id">
<INPUT TYPE=hidden NAME=KEY.parent VALUE="$args.ref_num">
<INPUT TYPE=hidden NAME=SET.customer VALUE="$args.customer">
<INPUT TYPE=hidden NAME=customer_combo_name VALUE="$args.customer.combo_name">
<INPUT TYPE=hidden NAME=SET.category VALUE="$args.category">
<INPUT TYPE=hidden NAME=KEY.category VALUE="$args.category.sym">
<INPUT TYPE=hidden NAME=SET.priority VALUE="$args.priority">
<INPUT TYPE=hidden NAME=SET.description VALUE=<PDM_FMT ESC_STYLE=HTML>"$args.description (created as a child from $args.ref_num)"</PDM_FMT>>
</FORM>
Note: For COs only, replace ref_num with chg_ref_num.
Step 3. Clear the web cache
For r11.x releases of Service Desk:
Publish your changes via the Web Screen Painter.
For older releases:
Execute a pdm_webcache.
