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| | Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br> | | Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br> |
| | --<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br> | | --<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br> |
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| − | '''Hyper Notification - Migration of Multiple Notification Macros'''<br>
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| − | When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI15685&actionID=4 Click here for complete description and solution]<br>
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| − | --<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br>
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| − | | style="background-color:#eeeeee;" |
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| − | '''More menubar issues'''<br>
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| − | You may already know about the issue posted below... when creating a ticket from the Quick Profile, the ticket does not initially contain a menubar. But there are several other menubar issues that you may not have noticed yet.<br>
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| − | * When accessing a ticket directly via a URL, the menubar_sd.htmpl is used rather than the menubar file associated with the user's role.
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| − | * When viewing ANY forms associated with Change Orders, the menubar_sd.htmpl file is used rather than the menubar file associated with the user's role.
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| − | * When using the pop-up version of the Quick Profile, if the Knowledge tab in the main window is the active tab, then any tickets created from the Quick Profile will initially contain the Knowledge menubar rather than the Service Desk menubar.
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| − | --<small>[[User:Gityerfix|Gityerfix]] 18:18, 20 February 2010 (EST)</small><br>
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| News & Announcements
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| Archives: CA News | SDU News | Service Desk News
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Search your own Knowledge content directly from IE
I've been absent for a while, but thought I would share with the community a nice little enhancement that my company developed to add the convenience of knowledge searching directly from IE. Click here to view the details
--Gityerfix 12:35, 19 November 2010 (EST)
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We have a winner!
Congratulations to Zack Linstrom from Sempra Utilities on winning SDU's CA World 2010 Giveaway! We want to thank everyone who entered for visiting our sponsors' booths and supporting this community.
--Gregg 12:00, 03 June 2010 (EST)
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Hyper Notification - FAST ERP license expires June 1
FAST ESP that is shipped with CA Service Desk Manager (SDM) 12.0 and 12.1 is licensed for use until June 2010. CA has recently published a fix that includes a new license file that allows usage of FAST ESP till June 1, 2013. Click here for complete description and solution
--Gityerfix 10:25, 12 May 2010 (EST)
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SDU reaches 20,000 forum posts
SDU is proud to announce that we have reached another milestone. It took only 26 months to surpass 20,000 forum posts. Thank you to all the contributors of knowledge and visitors of this website that have helped it grow at a remarkable rate.
--Gityerfix 16:52, 14 April 2010 (EST)
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CA Service Desk Manager 12.5 Now Available
Yesterday, CA announced that CA Service Desk Manager 12.5 is now available by electronic download on support.ca.com. It is available in a variety of languages including English, French, German, Japanese, Brazilian Portuguese, Italian, Spanish and Simplified Chinese.
--Gregg 12:30, 30 March 2010 (EST)
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2000 Member Milestone
Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.
--Gityerfix 10:58, 03 March 2010 (EST)
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| Attention New Members
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| A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com
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| All Members Are Encouraged to...
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| Start a New Page
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| Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
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| <newarticle namespace='Main'></newarticle>
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| Most Popular Pages
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| <TopTenPages offset=1>10</TopTenPages>
[more...]
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| Resources
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SDU Resources
 Add SDU Enhancement Pack to r12 Install | Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
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CA Product Home Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools
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Other CA Resources
CA Development Exchange | CA Productivity Accelerator (CAPA) for Service Desk | CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | r12 Upgrade Information | Technical Support
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Add SDU Enhancement Pack to r12 Install | Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
