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CA Service Desk Manager 12.5 Now Available
Yesterday, CA announced that CA Service Desk Manager 12.5 is now available by electronic download on support.ca.com. It is available in a variety of languages including English, French, German, Japanese, Brazilian Portuguese, Italian, Spanish and Simplified Chinese.
--Gregg 12:30, 30 March 2010 (EST)

CA World Early Bird Registration Ends March 19th
You can receive an Early Bird registration discount of $200 until March 19th. Members of CA User Groups can receive an additional $200 discount. CA World 2010
--Gityerfix 23:46, 06 March 2010 (EST)

2000 Member Milestone
Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.
--Gityerfix 10:58, 03 March 2010 (EST)

Hyper Notification - Migration of Multiple Notification Macros
When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate. Click here for complete description and solution
--Gityerfix 10:58, 03 March 2010 (EST)

More menubar issues
You may already know about the issue posted below... when creating a ticket from the Quick Profile, the ticket does not initially contain a menubar. But there are several other menubar issues that you may not have noticed yet.

• When accessing a ticket directly via a URL, the menubar_sd.htmpl is used rather than the menubar file associated with the user's role.
• When viewing ANY forms associated with Change Orders, the menubar_sd.htmpl file is used rather than the menubar file associated with the user's role.
• When using the pop-up version of the Quick Profile, if the Knowledge tab in the main window is the active tab, then any tickets created from the Quick Profile will initially contain the Knowledge menubar rather than the Service Desk menubar.

--Gityerfix 18:18, 20 February 2010 (EST)

SDU is 2 years old
We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years:

• 1942 members (1164 a year ago)
• 18,739 forum posts (9503 a year ago)
• 204 wiki pages (177 a year ago)
• 758,150 forum views (317,893 a year ago)
• 456 LinkedIn members (150 a year ago)

In the past year we have averaged over 50 new members each month.

Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit.
--Gityerfix 16:13, 18 February 2010 (EST)

• Get to the ServiceDeskUsers Group
  
• Join the CA Service Management Global User Community
  
• Join a CA Regional User Community
  
• Register for CA Technical Support
  

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