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News & Announcements
Archives: CA News \| SDU News \| Service Desk News
More menubar issues You may already know about the issue posted below... when creating a ticket from the Quick Profile, the ticket does not initially contain a menubar. But there are several other menubar issues that you may not have noticed yet. When accessing a ticket directly via a URL, the menubar_sd.htmpl is used rather than the menubar file associated with the user's role. When viewing ANY forms associated with Change Orders, the menubar_sd.htmpl file is used rather than the menubar file associated with the user's role. When using the pop-up version of the Quick Profile, if the Knowledge tab in the main window is the active tab, then any tickets created from the Quick Profile will initially contain the Knowledge menubar rather than the Service Desk menubar. --Gityerfix 18:18, 20 February 2010 (EST)
SDU is 2 years old We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years: 1942 members (1164 a year ago) 18,739 forum posts (9503 a year ago) 204 wiki pages (177 a year ago) 758,150 forum views (317,893 a year ago) 456 LinkedIn members (150 a year ago) In the past year we have averaged over 50 new members each month. Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit. --Gityerfix 16:13, 18 February 2010 (EST)
Menubar missing in r12.x Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. Click here for TEC490553 Test patch T5ON033 has been released to address this issue. --Gityerfix 08:15, 10 December 2009 (EST)
Hyper Notification - Security Vulnerability with Embedded Javascript in URL CA Support would like to inform you of a published solution to a recently discovered Cross Script Site vulnerability. When a JavaScript function is embedded into the Service Desk URL, for some specific objects, the JavaScript function is executed. Click here for complete description and solution --Gityerfix 13:30, 24 November 2009 (EST)
Hyper Notification - Cumulative #2 patches for r12.1 CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009. Please follow the link below for the fix list and download details. Click here for fix list and download details --Gityerfix 08:19, 11 November 2009 (EST)
Second Notice for r11.x End of Service Support for all r11.x releases will be discontinued on April 30, 2012. Click here for details --Gityerfix 06:50, 22 September 2009 (EST)
Hyper Notification - Cumulative #4 patches available for r11.2 CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. Click here for complete description and solution --Gityerfix 11:00, 19 June 2009 (EST)

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Add SDU Enhancement Pack to r12 Install | Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser

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-'''CA Service Desk r12.5 beta program'''<br>
-CA has announced beta opportunities for CA Service Desk Manager r12.5, and for CA Service Catalog and CA Service Accounting r12.5. [http://www.servicedeskusers.com/forum/index.php?showtopic=4472 Click here for complete post by Roger Morse]<br>
---<small>[[User:Gityerfix|Gityerfix]] 09:02, 3 October 2009 (EST)</small><br>
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 '''Second Notice for r11.x End of Service'''<br>
 Support for all r11.x releases will be discontinued on April 30, 2012. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=216723 Click here for details]<br>
 --<small>[[User:Gityerfix|Gityerfix]] 06:50, 22 September 2009 (EST)</small><br>
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 '''Hyper Notification - Cumulative #4 patches available for r11.2'''<br>
 CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08894&actionID=4 Click here for complete description and solution]<br>
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 ! colspan="2" align="center" | '''<font size="3">Resources</font>'''
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-| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack 1 to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
+| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
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 | colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
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-| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] (formerly CA Development Buddy) | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
+| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
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