Difference between revisions of "User:Case2727"
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(How do I forward an email so it will be an attachment to an existing call) |
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Latest revision as of 21:36, 13 October 2009
I would like to be able to forward an email message and have it appear as an attachment to an existing request.
Here is what I have learned so far:
1. The format must be text only.
2. The Subject line must read: Request
3. You must include the existing request number in the following manner:
%Request_ID=759300 <-- Where 759300 is the number of the call
If I want to change the Priority, I would add %Priority=4 (to change to a P4)
If I want to change the descripiton, I would add %Description=Whatever description I want to enter
If I want to add a logged comment, I would add %Log=Whatever I would like it to say
Because of the character limit of logged comments, I want the verbiage to appear as an attachment. Thank you for any input.
