Difference between revisions of "Yellow Pages:TechTeam Global"

Revision as of 18:15, 4 May 2009

www.techteam.com

GET THE RIGHT TOOLS FOR THE JOB

Delivering global service management requires the right tools. TechTeam has developed significant expertise using CA’s Service Desk Manager, IT Client Manager, IT Asset Manager, CA Spectrum and CA eHealth Network Performance Manager. CA’s tools enable the automation of TechTeam’s ITIL-based best practices in our outsourcing business. We deliver a world-class customer service experience and improve availability, while reducing costs for our outsourcing customers by increasing first call resolution and moving from reactive help to proactive support.

We can help you gain the benefit of CA tools even when outsourcing is not in the picture. Whether you want to deploy the CA suite at your site, or obtain access through our hosted managed service to leverage a Software as a Service (SaaS) approach, TechTeam can help you use this powerful solution to automate service support and integrate IT Service Management with all aspects of the business.

TechTeam’s expertise and capabilities include:

• Request, incident, problem, and knowledge management
• Change and configuration management
• Availability management, including server and network management
• IT client management
• IT asset management

TechTeam Offers CA Service Management Solutions as:

• An enabling technology for our portfolio of IT outsourcing solutions
• A hosted and managed solution -- a SaaS model
• An onsite solution, deployed, implemented and maintained by TechTeam professionals

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Contact Mark Morgan at 248.263.5243 or by email at mmorgan@techteam.com