Difference between revisions of "SDU:New to Service Desk"
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Latest revision as of 13:32, 17 December 2008
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Overview
This article contains information to assist those new to Service Desk in understanding many of the available resources.
CA.com
Support Online
Be sure to register for Support Online. To do so you will need to know your organization's Site ID. This is the id provided by CA. If you are unable to determine your site ID, your CA Account rep should be able to assist.
Patches Downloads Cases News Licensing
Education
Documentation
All Service Desk documentation can be found in the following locations: Service Desk Product Home Page Installation DVD or image The
Communities
PLC Regional User Groups
Where to begin
1. Ensure your Service Desk Contact Record has been granted FULL admin access then navigate through the menus. Familiarize yourself with the content of the Administration tab. 2. Obtain the vendor docs and browse through the table of contents familiarizing yourself with the content of each guide. 3. Register for Support Online. This will give you the ability to open issues with CA, access their knowledge base, download patches, etc. 4. Visit SDU daily. Read the forum posts and browse through the Service Desk Library. 5. Register with the PLC and a Regional User Group.
