Revision as of 18:26, 12 December 2008
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Drag-and-drop dashboards and reports for CA Service Desk
Xtraction for Service Desk
We offer a software solution that will revolutionize your access to the data, seemingly trapped, within your Service Desk environment and turn it into useful information.
Xtraction for Service Desk allows YOU to create the dashboards and reports with a simple drag-and-drop interface using over 200 out-of- box components and filters—without coding, complex SQL queries or costly services engagements.
Meeting demands to supply status, trend and audit information is now possible with Xtraction for Service Desk.
You can build simple or complex dashboards from an immense range of components and views. Take advantage of the interactive design to drill-down and slice the information. Providing extreme flexibility and quick design, Xtraction not only expedites access and analytical capabilities, but provides elevated maturity around your service management processes.
The design caters for all major objects within CA Service Desk (Incident, Problem, Change, Work Request, Configuration Items, etc.) and enables a wide array of views to be built by selection (time, group, priority, status, category…). Xtraction provides a number of display methods including graphs, calendars and record lists, and supports export to multiple formats.
Remove the dependence upon coding and extensive services engagements and take charge of information gathering with Xtraction for Service Desk.
It has taken you longer to read this article than to create a dashboard with Xtraction for Service Desk. This simple solution solves a challenging problem to provide the information you need quickly and easily. We look forward to helping you.
Related documents:
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Xtraction dashboard - designed with simple drag-and-drop
Xtraction - Quick Facts:
- Real-time, interactive status dashboards—drill-down and slice the information
- Closely align with ITIL best practices
- Extend ability to meet SOX audit compliance
- Export information and graphs to multiple formats
- Installs in less than 1 hour — allows immediate realization of value
- Enable self-service reporting
- Fully functional web browser interface
- Reduce cost overhead of reporting staff processes
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Contact us for a more in-depth discussion or demonstration of Xtraction for Service Desk.
USA: +1 703 439 2621
Australia: +61 411 017 385
Email: sales@hagridsolutions.com
www.hagridsolutions.com
