Difference between revisions of "Home"
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'''r12 expected to go GA yet this year'''<br> | '''r12 expected to go GA yet this year'''<br> | ||
CA's ''GA Minus One'' policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. | CA's ''GA Minus One'' policy means that once r12 has been released, only r12 and r11.2 will be supported. Users of r11.0 and r11.1, as well as 6.0 SP1 and any other previous versions of Service Desk will no longer be supported by CA. For more details, see CA's [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r6_11-eosfollowup.html End-of-Support Announcement]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:30, 6 October 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:30, 6 October 2008 (EST)</small><br> | ||
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'''You can still save $200 on CA World Registration'''<br> | '''You can still save $200 on CA World Registration'''<br> | ||
PLC and User Group members qualify for a $200 discount on CA World registration. [http://caworld.com/page.aspx?ID=93051 Visit the CA WORLD website to register.] | PLC and User Group members qualify for a $200 discount on CA World registration. [http://caworld.com/page.aspx?ID=93051 Visit the CA WORLD website to register.] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 23:08, 19 September 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 23:08, 19 September 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | [[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | ||
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 16:35, 12 July 2008 (EST)</small><br> | ||
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'''CA World 2008 Agenda and Pre-Conference Education'''<br> | '''CA World 2008 Agenda and Pre-Conference Education'''<br> | ||
Build your CA World agenda and register for pre-conference education starting June 15th.[http://caworld.com/ Click here for details].<br> | Build your CA World agenda and register for pre-conference education starting June 15th.[http://caworld.com/ Click here for details].<br> | ||
--<small>[[User:Gityerfix|Gityerfix]] 15:49, 14 June 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 15:49, 14 June 2008 (EST)</small><br> | ||
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'''Cumulative Patches #2 released'''<br> | '''Cumulative Patches #2 released'''<br> | ||
CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | CA released several new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 08:18, 25 May 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 08:18, 25 May 2008 (EST)</small><br> | ||
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'''End-of-Service for 6.0 extended'''<br> | '''End-of-Service for 6.0 extended'''<br> | ||
CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/1220/uniservplusr60-eos.html View CAs Announcement Here] If still planning on migrating to r11, visit the SDU [[Yellow Pages]] for a list of service providers who can assist you.<br> | CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/1220/uniservplusr60-eos.html View CAs Announcement Here] If still planning on migrating to r11, visit the SDU [[Yellow Pages]] for a list of service providers who can assist you.<br> | ||
Revision as of 15:11, 8 November 2008
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| Resources | ||||||||||||||||||||||||||||
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| SDU Resources Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser | ||||||||||||||||||||||||||||
| CA Product Home Pages CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools | ||||||||||||||||||||||||||||
| Other CA Resources CA Development Buddy Program | CA Service Management Global User Community | CA User Groups | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | Technical Support | ||||||||||||||||||||||||||||
| * Users Websites Clarity Users | ||||||||||||||||||||||||||||
