Difference between revisions of "Home"

Nominate Your Achievements to Win a Paid Registration to CA World
The CA VIP Awards recognize organizations that have achieved outstanding IT Management/Governance success through the use of CA solutions. The application deadline is being extended to September 15, 2008. Click here for more details
--Gityerfix 22:50, 14 August 2008 (EST)

• Hyper Notification - Missing Step in CA Workflow Patch QO99934
  

CA Workflow build 059 Windows patch QO99934 has a missing step in the installation instructions. Click here for complete description and solution
--Gityerfix 12:25, 5 August 2008 (EST)

• CA invites SDU members to a Service Desk Management Webcast
  

Delivering IT Services for the Business with Confidence and Control Utilizing Service Desk Management. Click here for details and to register
--Gityerfix 12:44, 1 August 2008 (EST)

• Hyper Notification - '@' in Remote Reference Macros no longer work
  

A Remote Reference Macro containing an @ sign will no longer function properly after the 2nd round of cumulative patches are installed. Click here for complete description and solution
--Gityerfix 11:57, 24 July 2008 (EST)

@ServiceDay and SDU Unite
To better serve the user community, SDU and @ServiceDay (the European Service Desk Forum) have combined efforts. The knowledge compiled on @ServiceDay has been added to the SDU Wiki, and the website is now offline. Former @ServiceDay members are encouraged to utilize SDU for their forum needs as well as other site offerings, such as the Wiki, Calendar, and member-to-member messaging.
--Gityerfix 13:28, 13 July 2008 (EST)

Exclusively from SDU...
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details
--Gityerfix 16:35, 12 July 2008 (EST)

• CA World 2008 Agenda and Pre-Conference Education
  

Build your CA World agenda and register for pre-conference education starting June 15th.Click here for details.
--Gityerfix 15:49, 14 June 2008 (EST)

• Cumulative Patches #2 released
  

CA released 5 new patches regarded as Cumulative #2 as well as another minor update to CA Workflow on May 23rd. Click here for patches
--Gityerfix 08:18, 25 May 2008 (EST)

• Save $400 on CA World Registration
  

Register for CA WORLD 2008 by September 19th and get a $200 Early Bird Discount. In addition, PLC/User Group members qualify for an additional $200 discount. Visit the CA WORLD website to register.
--Gityerfix 05:45, 11 May 2008 (EST)

• End-of-Service for 6.0 extended
  

CA has extended the support for 6.0 beyond the original end-of-service date of March 31st, 2008. No new date has been identified but support is to continue until the release of r12. View CAs Announcement Here If still planning on migrating to r11, visit the SDU Yellow Pages for a list of service providers who can assist you.
--Gityerfix 08:08, 1 April 2008 (EST)

more...

more...

• The FORUM provides a quick and simple platform for posting questions, finding solutions, or helping others.
  
• The WIKI is an ever-growing library of Service Desk knowledge contributed by site members.
  
• The CALENDAR is a good source for upcoming CA, industry, and SDU events.
  
• The YELLOW PAGES are a listing of companies skilled in supporting Service Desk.