Difference between revisions of "Only Assignee can Close"
m |
m |
||
| Line 1: | Line 1: | ||
| + | __NOTOC__ | ||
[[Category:Customizations]] | [[Category:Customizations]] | ||
| + | <div align='center'><font color="green">To make corrections or additions to this article, select the ''edit'' tab above.<br> | ||
| + | To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | ||
| + | |||
| + | == Overview == | ||
This article provides instructions for implementing custom functionality that prevents anyone but the Assignee of a ticket from closing it. | This article provides instructions for implementing custom functionality that prevents anyone but the Assignee of a ticket from closing it. | ||
| − | == Step 1. Create the script == | + | == Procedures == |
| + | === Step 1. Create the script === | ||
A script is created as an [[.spl file]] and placed in the [[$NX_ROOT]]/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your [[.spl file]], but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl). | A script is created as an [[.spl file]] and placed in the [[$NX_ROOT]]/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your [[.spl file]], but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl). | ||
| Line 25: | Line 31: | ||
}</source> | }</source> | ||
| − | == Step 2. Create the trigger == | + | === Step 2. Create the trigger === |
This step is to create the trigger that will initiate the script. The methods used to implement the trigger vary based on the Service Desk release. | This step is to create the trigger that will initiate the script. The methods used to implement the trigger vary based on the Service Desk release. | ||
| Line 31: | Line 37: | ||
''For r11.x releases'' triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table. | ''For r11.x releases'' triggers are created via the [[Schema Designer]] utility. Simply add the following code as a [[Site-Defined Trigger]] to the '''[[Call Req Table|cr (Request)]]''', '''[[Change Request Table|chg (Change Order)]]''', or '''[[Issue Table|iss (Issue)]]''' table. | ||
PRE_VALIDATE zmyscript() 111 FILTER(active==0); | PRE_VALIDATE zmyscript() 111 FILTER(active==0); | ||
| − | |||
''For older releases'' triggers are made by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'. | ''For older releases'' triggers are made by creating a [[.mod file]] and placing it in the [[$NX_ROOT]]/site/mods/majic directory. Name the [[.mod file|.mod]] anything you like, but it is recommended that it be preceded with a 'z'. | ||
| − | |||
<source lang="javascript">// Use OBJECT cr for Requests, Incidents & Problems | <source lang="javascript">// Use OBJECT cr for Requests, Incidents & Problems | ||
// Use OBJECT chg for Change Orders | // Use OBJECT chg for Change Orders | ||
| Line 44: | Line 48: | ||
};</source> | };</source> | ||
| − | == Step 3. Publish the Schema changes == | + | === Step 3. Publish the Schema changes === |
The methods used to publish schema changes vary based on the Service Desk release. | The methods used to publish schema changes vary based on the Service Desk release. | ||
| Line 54: | Line 58: | ||
''For older releases'' recycle the Service Desk service. | ''For older releases'' recycle the Service Desk service. | ||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
Revision as of 11:14, 26 July 2008
To discuss or ask questions about this article, select the discussion tab above.
Overview
This article provides instructions for implementing custom functionality that prevents anyone but the Assignee of a ticket from closing it.
Procedures
Step 1. Create the script
A script is created as an .spl file and placed in the $NX_ROOT/site/mods/majic directory. When the Service Desk service starts, the contents of the majic directory are processed and cached. You can use any naming scheme you like for your .spl file, but it is recommended that the file be preceded with a 'z' for easy identification as a custom file (eg zMyCompany.spl, zcr_scripts.spl, zMyScripts.spl).
<source lang="javascript">// Use 'cr' for Requests, Incidents & Problems, 'chg' for Changes, and 'iss' for Issues cr::zmyscript(...){ string zmsg; // Use 'int' in place of 'uuid' in the line below if for pre-r11 releases uuid login_userid,asgn_userid; // Use 'cr' for Requests, Incidents & Problems, 'chg' for Changes, and 'iss' for Issues send_wait(0, top_object(), "call_attr", "cr", "current_user_id"); login_userid = msg[0]; asgn_userid = assignee.id; if(asgn_userid != login_userid) { //Enter your alert message that appears when the if statement is fulfilled zmsg=format(" Assignee must be the same as the logged in user in order to close %s %s", type.sym, ref_num); //zmsg=format(" Assignee must be the same as the logged in user in order to close Change Order %s", chg_ref_num); //zmsg=format(" Assignee must be the same as the logged in user in order to close Issue %s", ref_num); set_error(1); set_return_data(zmsg); return; } }</source>
Step 2. Create the trigger
This step is to create the trigger that will initiate the script. The methods used to implement the trigger vary based on the Service Desk release.
For r11.x releases triggers are created via the Schema Designer utility. Simply add the following code as a Site-Defined Trigger to the cr (Request), chg (Change Order), or iss (Issue) table.
PRE_VALIDATE zmyscript() 111 FILTER(active==0);
For older releases triggers are made by creating a .mod file and placing it in the $NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. <source lang="javascript">// Use OBJECT cr for Requests, Incidents & Problems // Use OBJECT chg for Change Orders // Use OBJECT iss for Issues OBJECT cr {
TRIGGERS {
POST_VALIDATE zmyscript() 111 FILTER(active==0);
};
};</source>
Step 3. Publish the Schema changes
The methods used to publish schema changes vary based on the Service Desk release.
For r11.x releases, follow these steps:
- Save your Schema changes
- Stop the Service Desk service
- Run pdm_publish from a command line
- Start the Service Desk service
For older releases recycle the Service Desk service.
