Difference between revisions of "URLS for Computer Telephony Integration (CTI)"

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(New page: Category:Miscellaneous In the examples below, replace the data in the brackets. == Open an existing Request == [code]http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+Q...)
 
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<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;userid&#58;&#91;userid&#93;<br>http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;contact_num&#58;&#91;contact_num&#93;<!--c2--></div><!--ec2-->
 
<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;userid&#58;&#91;userid&#93;<br>http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;contact_num&#58;&#91;contact_num&#93;<!--c2--></div><!--ec2-->
  
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== Launch Profile Browser ==
+
== Launch the Profile Browser ==
 
<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?USERNAME=&#91;userid&#93;+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt&#58;userid&#58;&#91;userid&#93;<!--c2--></div><!--ec2-->
 
<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?USERNAME=&#91;userid&#93;+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt&#58;userid&#58;&#91;userid&#93;<!--c2--></div><!--ec2-->
 
''Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.''
 
''Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.''

Revision as of 20:54, 13 January 2008

In the examples below, replace the data in the brackets.

Open an existing Request

CODE
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]

Creating a new Request

CODE
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]

Launch the Profile Browser

CODE
http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]

Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.

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