Difference between revisions of "Priority and Impact Default to Empty"
From SDU
(→Step 1. Modify SChema) |
(→Step 1. Modify SChema) |
||
| Line 4: | Line 4: | ||
== Step 1. Modify SChema == | == Step 1. Modify SChema == | ||
<font color="blue">For ALL releases</font> make your schema change by creating a .mod file and placing it in the [[NX_ROOT]]/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. | <font color="blue">For ALL releases</font> make your schema change by creating a .mod file and placing it in the [[NX_ROOT]]/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'. | ||
| − | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->MODIFY chg | + | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->MODIFY chg impact<br>{<br> ON_NEW DEFAULT null;<br>};<br><br>MODIFY chg priority<br>{<br> ON_NEW DEFAULT null;<br>};<br><br>MODIFY cr impact<br>{<br> ON_NEW DEFAULT null;<br>};<br><br>MODIFY cr priority<br>{<br> ON_NEW DEFAULT null;<br>};<br><br>MODIFY iss priority<br>{<br> ON_NEW DEFAULT null;<br>};<!--c2--></div><!--ec2--> |
<br><br> | <br><br> | ||
Revision as of 20:31, 13 January 2008
This article provides instructions for setting the default value of Priority and Impact to <empty>.
Step 1. Modify SChema
For ALL releases make your schema change by creating a .mod file and placing it in the NX_ROOT/site/mods/majic directory. Name the .mod anything you like, but it is recommended that it be preceded with a 'z'.
CODE
MODIFY chg impact
{
ON_NEW DEFAULT null;
};
MODIFY chg priority
{
ON_NEW DEFAULT null;
};
MODIFY cr impact
{
ON_NEW DEFAULT null;
};
MODIFY cr priority
{
ON_NEW DEFAULT null;
};
MODIFY iss priority
{
ON_NEW DEFAULT null;
};
{
ON_NEW DEFAULT null;
};
MODIFY chg priority
{
ON_NEW DEFAULT null;
};
MODIFY cr impact
{
ON_NEW DEFAULT null;
};
MODIFY cr priority
{
ON_NEW DEFAULT null;
};
MODIFY iss priority
{
ON_NEW DEFAULT null;
};
Step 2. Publish the Schema changes
The methods used to publish schema changes vary based on the Service Desk release.
For r11.x releases, follow these steps:
- Save your Schema changes
- Stop the Service Desk service
- Run pdm_publish from a command line
- Start the Service Desk service
For older release recycle the Service Desk service.
