Difference between revisions of "URLS for Computer Telephony Integration (CTI)"

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''R11.2 Requires cumulative patch QO91539 for the above URL to work.''
 
''R11.2 Requires cumulative patch QO91539 for the above URL to work.''
  
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http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid]
 
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''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.''
 
  
  

Revision as of 20:35, 14 July 2008

In the examples below, replace the data in the brackets.

Open an existing Request

http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]

Creating a new Request

http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]

Launch the Profile Browser

http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx

R11.2 Requires cumulative patch QO91539 for the above URL to work.


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