Difference between revisions of "SDU:Search Provider/Engine"
From SDU
m (New page: Exclusively from SDU, Search Provider (IE) and Search Engine (Firefox) plug-ins are available to download and implement in your environment. == Description == Use of these plug-ins allo...) |
m |
||
| Line 1: | Line 1: | ||
| − | + | Available exclusively from SDU are Search Provider/Engine plug-ins for Service Desk. These plug-ins add Service Desk searching capabilities to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be access directly from an internet browser. | |
| − | + | Image1 | |
| − | + | Image2 | |
| − | + | ||
| + | Note: These plug-ins work best if Service Desk is configured for ''External Authentication''. | ||
== Implementation Procedures == | == Implementation Procedures == | ||
| + | IE7 stores Search Providers in the system registry and Firefox saves them as .xml files. This difference is the reason separate downloads and instructions are needed. | ||
{| width="100%" | {| width="100%" | ||
| Line 20: | Line 22: | ||
|- | |- | ||
| align="left" style="vertical-align:top;" | | | align="left" style="vertical-align:top;" | | ||
| − | #Click Here to download the IE7 Search Provider plug-ins. | + | #[[media:CAUSDIE.zip|Click Here]] to download the IE7 Search Provider plug-ins. |
#Unzip the download | #Unzip the download | ||
#Edit the .reg file by replacing all instances of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment and by removing the undesired items. | #Edit the .reg file by replacing all instances of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment and by removing the undesired items. | ||
| Line 35: | Line 37: | ||
|- | |- | ||
| align="left" style="vertical-align:top;" | | | align="left" style="vertical-align:top;" | | ||
| − | #Click Here to download the Firefox Search Engine plug-ins. | + | #[[media:CAUSDFF.zip|Click Here]] to download the Firefox Search Engine plug-ins. |
#Unzip the download | #Unzip the download | ||
#Edit the desired .xml files by replacing all instance of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment. | #Edit the desired .xml files by replacing all instance of <<SERVER>> with the servername or IP Address of a Service Desk server in your environment. | ||
| − | #Move the desired .xml files to the C:\Program Files\Mozilla Firefox\searchplugins directory on your local PC | + | #Move the desired .xml files to the ''C:\Program Files\Mozilla Firefox\searchplugins'' directory on your local PC |
#Restart Firefox | #Restart Firefox | ||
| − | |||
|- | |- | ||
|} | |} | ||
| Line 46: | Line 47: | ||
|- | |- | ||
|} | |} | ||
| + | |||
| + | == History == | ||
| + | 07/13/08 - IE & Firefox versions containing Request, Incident, Problem, Change Order, Issue, and Configuration Item Searches released. | ||
| + | 07/12/08 - Test version of Request Search released. | ||
Revision as of 20:46, 12 July 2008
Available exclusively from SDU are Search Provider/Engine plug-ins for Service Desk. These plug-ins add Service Desk searching capabilities to the search options found in IE7 and Firefox 2.x/3.x. With these plug-ins any ticket or Configuration Item can be access directly from an internet browser.
Image1
Image2
Note: These plug-ins work best if Service Desk is configured for External Authentication.
Implementation Procedures
IE7 stores Search Providers in the system registry and Firefox saves them as .xml files. This difference is the reason separate downloads and instructions are needed.
|
|
History
07/13/08 - IE & Firefox versions containing Request, Incident, Problem, Change Order, Issue, and Configuration Item Searches released. 07/12/08 - Test version of Request Search released.
