Difference between revisions of "Default Properties Tab on New Ticket Creation"
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Revision as of 18:11, 18 June 2008
This article contains instructions for configuring the Properties Tab to have the initial focus when creating a new ticket.
By default the Activities Tab is the first tab and the one to receive the initial focus. However, considering there is never any content in the Activities Tab during ticket creation and considering that the Properties Tab often has content that is vital for ticket creation, it only makes sense to have the Properties Tab have the initial focus. This customization does not change the order of the tabs, only changes the tab that will receive default focus during ticket creation.
The instructions that follow were designed for r11.x releases only.
Notice: This customization does not appear to work in Firefox if Avoid Popups is disabled.
Step 1. Edit the Detail Form
| Ticket Type | Detail Page File Name |
|---|---|
| Request | detail_cr.htmpl |
| Incident | detail_in.htmpl |
| Problem | detail_pr.htmpl |
| Change Order | detail_chg.htmpl |
| Issue | detail_iss.htmpl |
Add the following single line of code as the first line of the loadAction function found in the HEAD of any of the files listed above:<source lang="html4strict">
if("$args.id" == "0" || "$args.KEEP.MAKE_COPY" == "1" ) show_tab_src(7);
</source>
Note: The number in the show_tab_src function is the tab number beginning with 0. By default 7 is for Properties for Requests, Incidents, and Problems.
For r11.x releases it is recommended that you edit your pages via the Web Screen Painter.
Step 2. Clear the web cache
The final step is to clear Service Desk's cache. Publish your changes via the Web Screen Painter. The process of publishing automatically initiates a pdm_webcache.
To discuss or ask questions about this article, select the discussion tab above.
