Difference between revisions of "Service Desk FAQ"
From SDU
m (New page: == How can I determine which Priorities display in the Employee and Customer Interfaces? == In the web.cfg located in $NX_ROOT\bopcfg\www search for CstPrio & EmpPrio. By default, each d...) |
(No difference)
|
Revision as of 13:54, 13 June 2008
How can I determine which Priorities display in the Employee and Customer Interfaces?
In the web.cfg located in $NX_ROOT\bopcfg\www search for CstPrio & EmpPrio. By default, each displays none 3 4 5. Make your changes keeping in mind that number values refer to the enum, not the symbol. Once your changes are complete, recycle services. If using redirect, the web.cfg is replaced with files with a naming schema similar to web1_4_webdir1.cfg.
Why are Manual Notifications being sent to Analysts but not Employees?
In the details of the Manual Notify Activity Notification, ensure the Internal box is unchecked. Checking this box prevents Access Types that do not permit the viewing of Internal Logs to also not be permitted to receive Manual Notifications.
