Difference between revisions of "URLS for Computer Telephony Integration (CTI)"
From SDU
(→Launch the Profile Browser) |
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== Open an existing Request == | == Open an existing Request == | ||
| − | http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number] | + | http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number] |
== Creating a new Request == | == Creating a new Request == | ||
| − | http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid] | + | http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid] |
| − | http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num] | + | http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num] |
== Launch the Profile Browser == | == Launch the Profile Browser == | ||
| − | http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx | + | http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx |
''R11.2 Requires cumulative patch QO91539 for the above URL to work.'' | ''R11.2 Requires cumulative patch QO91539 for the above URL to work.'' | ||
| − | http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid] | + | http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid] |
''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.'' | ''Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.'' | ||
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| + | ---- | ||
| + | <div align='center'><font color="red">To make corrections or additions to this article, select the ''edit'' tab above.<br> | ||
| + | To discuss or ask questions about this article, select the ''discussion'' tab above.</font></div> | ||
| + | |||
[[Category:Solutions]] | [[Category:Solutions]] | ||
Revision as of 14:28, 27 January 2008
In the examples below, replace the data in the brackets.
Open an existing Request
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
Creating a new Request
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid] http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
Launch the Profile Browser
http://[SERVER]/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID=cnt:xxxxxxxxxxxxxxxxx
R11.2 Requires cumulative patch QO91539 for the above URL to work.
http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt.id:userid:[userid]
Note: Replace the userid with that of the Analyst who is launching the URL, and replace the send userid with that of the profile you wish to view.
To make corrections or additions to this article, select the edit tab above.
To discuss or ask questions about this article, select the discussion tab above.
To discuss or ask questions about this article, select the discussion tab above.
