Difference between revisions of "URLS for Computer Telephony Integration (CTI)"

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(→‎Launch the Profile Browser)
(→‎Creating a new Request)
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== Creating a new Request ==
 
== Creating a new Request ==
−
<!--html--><div class='htmltop'>HTML</div><div class='htmlmain'><!--html1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;userid&#58;&#91;userid&#93; <br> http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer&#58;cnt.id&#58;contact_num&#58;&#91;contact_num&#93;<!--html2--></div><!--html3-->
+
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid]
 +
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
  
 
== Launch the Profile Browser ==
 
== Launch the Profile Browser ==

Revision as of 01:01, 17 January 2008

In the examples below, replace the data in the brackets.

Open an existing Request

HTML
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]

Creating a new Request

http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid] http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]

Launch the Profile Browser

http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]

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