Difference between revisions of "URLS for Computer Telephony Integration (CTI)"

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(→‎Creating a new Request)
(→‎Launch the Profile Browser)
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== Launch the Profile Browser ==
 
== Launch the Profile Browser ==
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<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http&#58;//&#91;SERVER&#93;/CAisd/pdmweb.exe?USERNAME=&#91;userid&#93;+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt&#58;userid&#58;&#91;userid&#93;<!--c2--></div><!--ec2-->
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http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]
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''Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.''
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[[Category:Solutions]]
 
[[Category:Solutions]]

Revision as of 01:00, 17 January 2008

In the examples below, replace the data in the brackets.

Open an existing Request

HTML
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]

Creating a new Request

HTML
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]

Launch the Profile Browser

http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]

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