Difference between revisions of "URLS for Computer Telephony Integration (CTI)"
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In the examples below, replace the data in the brackets. | In the examples below, replace the data in the brackets. | ||
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<!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]<!--c2--></div><!--ec2--> | <!--c1--><div class='codetop'>CODE</div><div class='codemain'><!--ec1-->http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]<!--c2--></div><!--ec2--> | ||
''Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.'' | ''Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.'' | ||
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Revision as of 00:58, 17 January 2008
In the examples below, replace the data in the brackets.
Open an existing Request
CODE
http://[SERVER]/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=[Ticket Number]
Creating a new Request
CODE
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:userid:[userid]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
http://[SERVER]/CAisd/pdmweb.exe?OP=CREATE_NEW+FACTORY=cr+PRESET_REL=customer:cnt.id:contact_num:[contact_num]
Launch the Profile Browser
CODE
http://[SERVER]/CAisd/pdmweb.exe?USERNAME=[userid]+OP=JUST_GRONK_IT+HTMPL=profile_browser+FACTORY=cnt:userid:[userid]
Note: The first userid is that of the Analyst who is launching the URL. The second userid is that of the profile you wish to see.
