Difference between revisions of "Home"

Revision as of 16:11, 3 March 2010

News & Announcements
Archives: CA News \| SDU News \| Service Desk News
New Sponsor Last month, we added another new sponsor to the SDU team. Join us in welcoming TechTeam, a global outsourcing and services company. If you have not already done so, be sure to check out their offerings. --Gregg 10:30, 10 June 2009 (EST)
Hyper Notification - Scripting Vulnerability in Apache Tomcat Cross-Site Scripting (XSS) vulnerability has been identified in Apache Tomcat 4.1.0 through 4.1.37. This may allow remote attackers to inject arbitrary web script of HTML via a crafted string that is used in the message argument to the HttpServletResponse.sendError method. Click here for complete description and solution --Gityerfix 09:50, 09 June 2009 (EST)
Announcing the Release of r12.1 CA Service Desk r12.1 has just been released. R12.1 is a focus on Change Management. A few marquis features are the Unified Change Calendar, Change Collision Detection, Risk Assessment, Change Advisory Board Console, Change Impact Explorer, Change Process Workflow Visibility, and Key Performance Indicator Reports. View CAs Announcement Here --Gityerfix 11:50, 22 May 2009 (EST)
Another SDU Milestone Achieved The SDU community has surpassed 10,000 forum posts. That's an average of 26 posts per day, which includes weekends and holidays. That's pretty impressive for only being 1 year and 2 weeks old. Thank you to everyone who has participated in our forums, and especially the moderators and frequent contributors who generously give their time and expertise to help out others and keep this community thriving. Lets see if we can reach 20,000 in less time. --Gityerfix 10:00, 20 February 2009 (EST)
New CA Workflow release Release 1.0.019.061 of CA Workflow is now available. Click here for patches --Gityerfix 08:39, 27 January 2009 (EST)
r6.0/SP1 Support Extended CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here. --Gityerfix 09:56, 22 January 2009 (EST)
Cumulative Patches #3 released for r11.2 CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches --Gityerfix 12:51, 30 December 2008 (EST)

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User Community Websites
Clarity Users | Spectrum & eHealth User Community

@@ Line 13: / Line 13: @@
 |-
 | style="background-color:#eeeeee;" |
-[[image:new.gif]]'''2000 Member Milestone'''<br>
+[[image:new.gif]]'''New Sponsor'''<br>
-Just a few weeks after celebrating SDU's second anniversary, we are pleased to announce the achievement of 2000 registered members. That's an average of 80 new members a month. Be sure to continue spreading the word of SDU. Whether you're a user, administrator, owner, consultant, salesperson, or developer of CA Service Desk, you should know about SDU, the most active and quickest growing user community for the CA Service Desk Manager product line. Thank you to all the content contributors who generously donate their time and expertise to helping out others.<br>
+Last month, we added another new sponsor to the SDU team.  Join us in welcoming [[Yellow_Pages:TechTeam_Global|TechTeam]], a global outsourcing and services company.  If you have not already done so, be sure to check out their offerings.<br>
---<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br>
+--<small>[[User:Gregg|Gregg]] 10:30, 10 June 2009 (EST)</small><br>
 |-
 |
-'''Hyper Notification - Migration of Multiple Notification Macros'''<br>
+[[image:new.gif]]'''Hyper Notification - Scripting Vulnerability in Apache Tomcat'''<br>
-When migrating a r11 installation to r12, Multiple Notification macros may not properly migrate.   [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI15685&actionID=4 Click here for complete description and solution]<br>
+Cross-Site Scripting (XSS) vulnerability has been identified in Apache Tomcat
---<small>[[User:Gityerfix|Gityerfix]] 10:58, 03 March 2010 (EST)</small><br>
+.1.0  through 4.1.37.  This may allow remote attackers to inject arbitrary
+web script of HTML via a crafted string that is used in the message argument
+to the HttpServletResponse.sendError method. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08615&actionID=4 Click here for complete description and solution]<br>
+--<small>[[User:Gityerfix|Gityerfix]] 09:50, 09 June 2009 (EST)</small><br>
 |-
 | style="background-color:#eeeeee;" |
-[[image:new.gif]]'''Hyper Notification - Cumulative #4 patches available for r11.2'''<br>
+'''Announcing the Release of r12.1'''<br>
-You may already know about the issue posted below... when creating a ticket from the Quick Profile, the ticket does not initially contain a menubar. But there are several other menubar issues that you may not have noticed yet.<br>
+CA Service Desk r12.1 has just been released. R12.1 is a focus on Change Management.  A few marquis features are the Unified Change Calendar, Change Collision Detection, Risk Assessment, Change Advisory Board Console, Change Impact Explorer, Change Process Workflow Visibility, and Key Performance Indicator Reports. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=206359 View CAs Announcement Here]
-* When accessing a ticket directly via a URL, the menubar_sd.htmpl is used rather than the menubar file associated with the user's role.
+<br>
-* When viewing ANY forms associated with Change Orders, the menubar_sd.htmpl file is used rather than the menubar file associated with the user's role.
+--<small>[[User:Gityerfix|Gityerfix]] 11:50, 22 May 2009 (EST)</small><br>
-* When using the pop-up version of the Quick Profile, if the Knowledge tab in the main window is the active tab, then any tickets created from the Quick Profile will initially contain the Knowledge menubar rather than the Service Desk menubar.
---<small>[[User:Gityerfix|Gityerfix]] 18:18, 20 February 2010 (EST)</small><br>
 |-
 |
-'''SDU is 2 years old'''<br>
+'''Another SDU Milestone Achieved'''<br>
-We've been so busy that we completely forgot that ServiceDeskUsers turned 2 on February 5th. We have achieved the following in the past 2 years:
+The SDU community has surpassed 10,000 forum posts. That's an average of 26 posts per day, which includes weekends and holidays. That's pretty impressive for only being 1 year and 2 weeks old. Thank you to everyone who has participated in our forums, and especially the moderators and frequent contributors who generously give their time and expertise to help out others and keep this community thriving. Lets see if we can reach 20,000 in less time.
-* 1942 members (1164 a year ago)
+<br>
-* 18,739 forum posts (9503 a year ago)
+--<small>[[User:Gityerfix|Gityerfix]] 10:00, 20 February 2009 (EST)</small><br>
-* 204 wiki pages (177 a year ago)
-* 758,150 forum views (317,893 a year ago)
-* 456 LinkedIn members (150 a year ago)
-In the past year we have averaged over 50 new members each month.<br><br>
-Thank you to everyone who has contributed to make this site a valuable asset to so many. Keep spreading the word about the site to others. The more people in our community the more we all benefit.<br>
---<small>[[User:Gityerfix|Gityerfix]] 16:13, 18 February 2010 (EST)</small><br>
 |-
 | style="background-color:#eeeeee;" |
-'''Menubar missing in r12.x'''<br>
+'''New CA Workflow release'''<br>
-Many of you running r12.x may have decided to configure the Quick Profile to be a tab. But after doing so you notice that none of the pages launched from the QP tab contain a menu. This is by design according to CA. TEC490553 states that a child window will have the characteristics of the parent window. In this case, the QP tab is the parent which does not have a menubar. The child is any window that launches from the QP tab, such as an Incident Detail page. [https://support.ca.com/irj/portal/kbtech?docid=490553&searchID=TEC490553&from%20%20KBResultsScreen=T Click here for TEC490553]<br>
+Release 1.0.019.061 of CA Workflow is now available. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]
-Test patch T5ON033 has been released to address this issue.
 <br>
---<small>[[User:Gityerfix|Gityerfix]] 08:15, 10 December 2009 (EST)</small><br>
+--<small>[[User:Gityerfix|Gityerfix]] 08:39, 27 January 2009 (EST)</small><br>
 |-
 |
-'''Hyper Notification - Cumulative #2 patches for r12.1'''<br>
+'''r6.0/SP1 Support Extended'''<br>
-CA Support would like to inform you of the availability of CA Service Desk r12.1 cumulative #2 patches published on November 10th, 2009.  Please follow the link below for the fix list and download details.  [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=221631 Click here for fix list and download details]<br>
+CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here].
---<small>[[User:Gityerfix|Gityerfix]] 08:19, 11 November 2009 (EST)</small><br>
+<br>
+--<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br>
 |-
 | style="background-color:#eeeeee;" |
-'''Second Notice for r11.x End of Service'''<br>
+'''Cumulative Patches #3 released for r11.2'''<br>
-Support for all r11.x releases will be discontinued on April 30, 2012. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=216723 Click here for details]<br>
+CA has released another round of patches.  Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches]
---<small>[[User:Gityerfix|Gityerfix]] 06:50, 22 September 2009 (EST)</small><br>
+<br>
-|-
+--<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br>
-|
-'''Hyper Notification - Cumulative #4 patches available for r11.2'''<br>
-CA Support would like to inform you of the availability of Service Desk r11.2 cumulative #4 patches published on May 29th, 2009. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI08894&actionID=4 Click here for complete description and solution]<br>
---<small>[[User:Gityerfix|Gityerfix]] 11:00, 19 June 2009 (EST)</small><br>
 |-
 |}
@@ Line 80: / Line 71: @@
 | align="left"|
 *Get [[image:linkedin.gif]] to the [http://www.linkedin.com/groups?about=&gid=696297 ServiceDeskUsers] Group<br>
+[[image:new.gif]]Become a Facebook fan of [http://www.facebook.com/pages/ServiceDeskUsers-SDU/56424022203 ServiceDeskUsers]<br>
 *Join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community]<br>
 *Join a [http://causergroups.com CA Regional User Community] <br>
@@ Line 115: / Line 107: @@
 ! colspan="2" align="center" | '''<font size="3">Resources</font>'''
 |-
-| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
+| colspan="2" align="left" |  '''SDU Resources''' <br>[[image:exclaim.gif]][[SDU:SDU r12 EP1|Add SDU Enhancement Pack 1 to r12 Install]] | [http://mycroft.mozdev.org/download.html?name=servicedeskusers&sherlock=yes&opensearch=yes&submitform=Search Add SDU Searching to your browser]  | [[SDU:RSS Feeds|Subscribe to SDU RSS Feeds]] | [http://www.linkedin.com/groups?about=&gid=696297 Get LinkedIn to the ServiceDeskUsers Group] | [[SDU:Search Provider/Engine|Search your own CA Service Desk installation from a web browser]]
 |-
 | colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
 |-
-| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] | [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
+| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Exchange] (formerly CA Development Buddy) | [[image:new.gif]][http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [[image:new.gif]][https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
+|-
+| colspan="2" align="left" | '''User Community Websites'''<br>[http://www.clarityusers.com Clarity Users] | [http://www.spectrumehealth.org Spectrum & eHealth User Community]
 |-
 |}

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