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Prepare yourself for Service Desk r12.1
CA has just wrapped up a very brief beta cycle for Service Desk r12.1. The .1 release focuses heavily on Change Management. New features include a CAB Console, Risk Survey, Collision & Conflict detection, Blackout & Maintenance windows on the Change Calendar, and much more. Check back often for updates on the GA release of r12.1.
--Gityerfix 12:30, 5 May 2009 (EST)

New Sponsor
SDU would like to introduce our latest sponsor, sysman.dk ApS. They are our first European sponsor based out of Denmark, providing consulting and training services to companies throughout Europe.
--Gregg 01:02, 20 March 2009 (EST)

Another SDU Milestone Achieved
The SDU community has surpassed 10,000 forum posts. That's an average of 26 posts per day, which includes weekends and holidays. That's pretty impressive for only being 1 year and 2 weeks old. Thank you to everyone who has participated in our forums, and especially the moderators and frequent contributors who generously give their time and expertise to help out others and keep this community thriving. Lets see if we can reach 20,000 in less time.
--Gityerfix 10:00, 20 February 2009 (EST)

Hyper Notification - CMDB 11.2 Install May Overwrite Service Desk Cumulative
Installing CMDB r11.2 overwrites files provided by the cumulative #3 patches with older files. Click here for complete description and solution
--Gityerfix 11:43, 11 February 2009 (EST)

New CA Workflow release
Release 1.0.019.061 of CA Workflow is now available. Click here for patches
--Gityerfix 08:39, 27 January 2009 (EST)

r6.0/SP1 Support Extended
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here.
--Gityerfix 09:56, 22 January 2009 (EST)

Cumulative Patches #3 released for r11.2
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
--Gityerfix 12:51, 30 December 2008 (EST)

r12 now Generally Available
The GA release of CA Service Desk r12 is now available. For more details, click here.
--Gityerfix 18:22, 19 December 2008 (EST)

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