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Another SDU Milestone Achieved
The SDU community has surpassed 10,000 forum posts. That's an average of 26 posts per day, which includes weekends and holidays. That's pretty impressive for only being 1 year and 2 weeks old. Thank you to everyone who has participated in our forums, and especially the moderators and frequent contributors who generously give their time and expertise to help out others and keep this community thriving. Lets see if we can reach 20,000 in less time.
--Gityerfix 10:00, 20 February 2009 (EST)

Hyper Notification - CMDB 11.2 Install May Overwrite Service Desk Cumulative
Installing CMDB r11.2 overwrites files provided by the cumulative #3 patches with older files. Click here for complete description and solution
--Gityerfix 11:43, 11 February 2009 (EST)

Mitu joins the SDU Moderator team.
SDU is please to announce the addition of Mitu to the SDU Moderator team. His continued participation and quality contributions made him stand out as an ideal candidate for this post. With his help SDU will continue to provide the highest quality user community for CA Service Desk.
--Gityerfix 8:53, 11 February 2009 (EST)

SDU Celebrates 1 Year with EP1
Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated...

• 1164 members
• 9503 forum posts
• 177 wiki pages
• 317,893 forum views
• 150 LinkedIn members

In celebration of a successful first year, SDU is pleased to announce the availability of an Enhancement Pack (EP1) for Service Desk r12. EP1 contains all the scripts, files, and instructions needed to add 5 commonly implemented customizations to an r12 install. Click here for details
The features of EP1 are regarded as customizations, none of which is supported, recommended, or endorsed by CA.
--Gityerfix 10:16, 5 February 2009 (EST)

New CA Workflow release
Release 1.0.019.061 of CA Workflow is now available. Click here for patches
--Gityerfix 08:39, 27 January 2009 (EST)

r6.0/SP1 Support Extended
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here.
--Gityerfix 09:56, 22 January 2009 (EST)

Cumulative Patches #3 released for r11.2
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
--Gityerfix 12:51, 30 December 2008 (EST)

r12 now Generally Available
The GA release of CA Service Desk r12 is now available. For more details, click here.
--Gityerfix 18:22, 19 December 2008 (EST)

Submit your Enhancement Requests to CA
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the Service Management PLC.
--Gityerfix 12:16, 20 November 2008 (EST)

• Get to the ServiceDeskUsers Group
  
• Join the CA Service Management Global User Community
  
• Join a CA Regional User Community
  
• Register for CA Technical Support
  

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