Difference between revisions of "Home"
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| style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]] | [[News Archive | Service Desk News]] | | style="background-color:#E3F6CE;text-align:right;" | Archives: [[CA:News Archive | CA News]] | [[SDU:News Archive | SDU News]] | [[News Archive | Service Desk News]] | ||
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| + | [[image:new.gif]]'''Mitu joins the SDU Moderator team.'''<br> | ||
| + | SDU is please to announce the addition of Mitu to the SDU Moderator team. His continued participation and quality contributions made him stand out as an ideal candidate for this post. With his help SDU will continue to provide the hghest quality user community for CA Service Desk.<br> | ||
| + | --<small>[[User:Gityerfix|Gityerfix]] 8:53, 11 February 2009 (EST)</small><br> | ||
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[[image:new.gif]]'''Exclusive offer to SDU members from CA Education'''<br> | [[image:new.gif]]'''Exclusive offer to SDU members from CA Education'''<br> | ||
CA Education will be hosting a LiveMeeting webcast on Feb 26th exclusively for SDU members to present the [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk]. CAPA is a training development tool for analysts and employees. [[media:CA Productivity Accelerator for Service Desk Webcast.ics|Click here]] to add meeting details to your calendar. | CA Education will be hosting a LiveMeeting webcast on Feb 26th exclusively for SDU members to present the [http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk]. CAPA is a training development tool for analysts and employees. [[media:CA Productivity Accelerator for Service Desk Webcast.ics|Click here]] to add meeting details to your calendar. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 17:05, 5 February 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 17:05, 5 February 2009 (EST)</small><br> | ||
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[[image:new.gif]][[image:exclaim.gif]]'''SDU Celebrates 1 Year with EP1'''<br> | [[image:new.gif]][[image:exclaim.gif]]'''SDU Celebrates 1 Year with EP1'''<br> | ||
Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated... | Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated... | ||
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--<small>[[User:Gityerfix|Gityerfix]] 10:16, 5 February 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 10:16, 5 February 2009 (EST)</small><br> | ||
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'''Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2'''<br> | '''Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2'''<br> | ||
Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI05307&actionID=4 Click here for complete description and solution] | Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. [https://support.ca.com/irj/portal/SolutionResults?aparNo=RI05307&actionID=4 Click here for complete description and solution] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 09:25, 29 January 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 09:25, 29 January 2009 (EST)</small><br> | ||
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'''New CA Workflow release'''<br> | '''New CA Workflow release'''<br> | ||
Release 1.0.019.061 of CA Workflow is now available. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | Release 1.0.019.061 of CA Workflow is now available. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 08:39, 27 January 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 08:39, 27 January 2009 (EST)</small><br> | ||
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'''r6.0/SP1 Support Extended'''<br> | '''r6.0/SP1 Support Extended'''<br> | ||
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here]. | CA has extended the support for the 6.0/SP1 Products to June 30, 2009. [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=197190 View CAs Announcement Here]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 09:56, 22 January 2009 (EST)</small><br> | ||
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'''Cumulative Patches #3 released for r11.2'''<br> | '''Cumulative Patches #3 released for r11.2'''<br> | ||
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. [https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/usvdr112-solpatch.html Click here for patches] | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:51, 30 December 2008 (EST)</small><br> | ||
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'''r12 now Generally Available'''<br> | '''r12 now Generally Available'''<br> | ||
The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. | The GA release of CA Service Desk r12 is now available. For more details, [https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=195318 click here]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 18:22, 19 December 2008 (EST)</small><br> | ||
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'''Submit your Enhancement Requests to CA'''<br> | '''Submit your Enhancement Requests to CA'''<br> | ||
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 Service Management PLC]. | ||
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--<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | --<small>[[User:Gityerfix|Gityerfix]] 12:16, 20 November 2008 (EST)</small><br> | ||
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[[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | [[image:Exclaim.gif]] '''Service Desk Tools Available Exclusively from SDU...'''<br> | ||
Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | Available ''free'' from SDU are IE and Firefox plug-ins that allow you to search ''your'' Service Desk for tickets and CIs directly from your browser. [[SDU:Search Provider/Engine|Click here for details]]<br> | ||
Revision as of 13:58, 11 February 2009
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SDU Resources  Add SDU Enhancement Pack 1 to r12 Install | Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
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| CA Product Home Pages CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools | |||||||||||||||||||||||||||
| Other CA Resources CA Development Buddy Program | CA Productivity Accelerator (CAPA) for Service Desk | CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | r12 Upgrade Information | Technical Support
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| User Community Websites Clarity Users | Spectrum & eHealth User Community | |||||||||||||||||||||||||||
