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Exclusive offer to SDU members from CA Education
CA Education will be hosting a LiveMeeting webcast on Feb 26th exclusively for SDU members to present the CA Productivity Accelerator (CAPA) for Service Desk. CAPA is a training development tool for analysts and employees. Click here to add meeting details to your calendar.
--Gityerfix 17:05, 5 February 2009 (EST)

SDU Celebrates 1 Year with EP1
Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated...

• 1164 members
• 9503 forum posts
• 177 wiki pages
• 317,893 forum views
• 150 LinkedIn members

In celebration of a successful first year, SDU is pleased to announce the availability of an Enhancement Pack (EP1) for Service Desk r12. EP1 contains all the scripts, files, and instructions needed to add 5 commonly implemented customizations to an r12 install. Click here for details
The features of EP1 are regarded as customizations, none of which is supported, recommended, or endorsed by CA.
--Gityerfix 10:16, 5 February 2009 (EST)

Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2
Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. Click here for complete description and solution
--Gityerfix 09:25, 29 January 2009 (EST)

New CA Workflow release
Release 1.0.019.061 of CA Workflow is now available. Click here for patches
--Gityerfix 08:39, 27 January 2009 (EST)

r6.0/SP1 Support Extended
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here.
--Gityerfix 09:56, 22 January 2009 (EST)

Cumulative Patches #3 released for r11.2
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
--Gityerfix 12:51, 30 December 2008 (EST)

r12 now Generally Available
The GA release of CA Service Desk r12 is now available. For more details, click here.
--Gityerfix 18:22, 19 December 2008 (EST)

Submit your Enhancement Requests to CA
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the Service Management PLC.
--Gityerfix 12:16, 20 November 2008 (EST)

Service Desk Tools Available Exclusively from SDU...
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details
--Gityerfix 16:35, 12 July 2008 (EST)

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• Join the CA Service Management Global User Community
  
• Join a CA Regional User Community
  
• Register for CA Technical Support
  

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