Difference between revisions of "Home"

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| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
 
| colspan="2" align="left" | '''CA Product Home Pages''' <br>[https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5786 CA CMDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4839 CA Embedded Entitlements Manager] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=8165 CA Service Desk Manager] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5697 CA SupportBridge Solutions] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=7956 CA Workflow] | [https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=5256 MDB] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=191 Unicenter Service Desk] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4915 Unicenter Service Desk Dashboard] | [https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=1220 Unicenter Service Desk Knowledge Tools]
 
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [[image:new.gif]][https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
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| colspan="2" align="left" | '''Other CA Resources'''<br>[http://www.ca.com/us/content/campaign.aspx?cid=141685 CA Development Buddy Program] | [[image:new.gif]][http://www.ca.com/files/demos/productivity_accelerator.htm CA Productivity Accelerator (CAPA) for Service Desk] | [http://causergroups.ca.com/usergroups/Welcome.aspx?ID=400 CA Service Management Global User Community] | [http://causergroups.com CA Regional User Communities] | [http://caworld.com CA World] | [http://supportconnectw.ca.com/public/ca_common_docs/cabetas-programlist.asp CA's Enhanced Beta Program] | [http://ca.com/us/about/content.aspx?cid=97738 Customer Alliance Program] | [http://www.ca.com/us/it-training-education.aspx Education] | [[image:new.gif]][https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/191/191_r12_updatemainpage.html r12 Upgrade Information] | [https://support.ca.com Technical Support]
 
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| colspan="2" align="left" | '''User Community Websites'''<br>[http://www.clarityusers.com Clarity Users] | [[image:new.gif]][http://www.spectrumehealth.org Spectrum & eHealth User Community]  
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| colspan="2" align="left" | '''User Community Websites'''<br>[http://www.clarityusers.com Clarity Users] | [http://www.spectrumehealth.org Spectrum & eHealth User Community]  
 
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Revision as of 22:15, 5 February 2009

News & Announcements
Archives: CA News | SDU News | Service Desk News

New.gifExclusive offer to SDU members from CA Education
CA Education will be hosting a LiveMeeting webcast on Feb 26th exclusively for SDU members to present the CA Productivity Accelerator (CAPA) for Service Desk. CAPA is a training development tool for analysts and employees. Click here to add meeting details to your calendar.
--Gityerfix 17:05, 5 February 2009 (EST)

New.gifExclaim.gifSDU Celebrates 1 Year with EP1
Happy Birthday to SDU! It has been an exciting and very successful first year for SDU, making it the most active and useful resource for CA Service Desk. In 1 year's time SDU has accumulated...

  • 1164 members
  • 9503 forum posts
  • 177 wiki pages
  • 317,893 forum views
  • 150 LinkedIn members

In celebration of a successful first year, SDU is pleased to announce the availability of an Enhancement Pack (EP1) for Service Desk r12. EP1 contains all the scripts, files, and instructions needed to add 5 commonly implemented customizations to an r12 install. Click here for details
The features of EP1 are regarded as customizations, none of which is supported, recommended, or endorsed by CA.
--Gityerfix 10:16, 5 February 2009 (EST)

Hyper Notification - Migrating Modified DB Fields from 6.0 to 11.2
Performing a migration from Service Desk 6.0 to r11.2 may cause a problem if a field in 6.0 has been modified related to the Contact table. Click here for complete description and solution
--Gityerfix 09:25, 29 January 2009 (EST)

New CA Workflow release
Release 1.0.019.061 of CA Workflow is now available. Click here for patches
--Gityerfix 08:39, 27 January 2009 (EST)

r6.0/SP1 Support Extended
CA has extended the support for the 6.0/SP1 Products to June 30, 2009. View CAs Announcement Here.
--Gityerfix 09:56, 22 January 2009 (EST)

Cumulative Patches #3 released for r11.2
CA has released another round of patches. Like all cumulative patches, it is advised that you begin preparations for installing them. Neglecting to do so can impact support as the cumulative patches are often prerequisites for test patches. Click here for patches
--Gityerfix 12:51, 30 December 2008 (EST)

r12 now Generally Available
The GA release of CA Service Desk r12 is now available. For more details, click here.
--Gityerfix 18:22, 19 December 2008 (EST)

Submit your Enhancement Requests to CA
CA and the PLC will soon be posting approved Enhancement Requests for voting. This voting helps to identify the enhancements to be included in the r13 release. If you have an idea for an enhancement, submit it to CA today and if approved it could be added to the candidate list. If you would like to be involved in the voting, all you have to do is join the Service Management PLC.
--Gityerfix 12:16, 20 November 2008 (EST)

Exclaim.gif Service Desk Tools Available Exclusively from SDU...
Available free from SDU are IE and Firefox plug-ins that allow you to search your Service Desk for tickets and CIs directly from your browser. Click here for details
--Gityerfix 16:35, 12 July 2008 (EST)
Attention New Members
A validation email is sent to complete the registration process. If you do not received this email, let us know. admins@servicedeskusers.com

All Members Are Encouraged to...

Featured Customization
Add Ticket and CI Links to Announcements
[more...]

Newest Pages
Special:NewestPages/-/10

[more...]

Start a New Page
Add to the Service Desk Library by starting a new page. Simply provide the name of the page you want to create in the field below to begin the process.
<newarticle namespace='Main'></newarticle>

Most Popular Pages
<TopTenPages offset=1>10</TopTenPages>

[more...]

Resources
SDU Resources
New.gifAdd SDU Enhancement Pack 1 to r12 Install | Add SDU Searching to your browser | Subscribe to SDU RSS Feeds | Get LinkedIn to the ServiceDeskUsers Group | Search your own CA Service Desk installation from a web browser
CA Product Home Pages
CA CMDB | CA Embedded Entitlements Manager | CA Service Desk Manager | CA SupportBridge Solutions | CA Workflow | MDB | Unicenter Service Desk | Unicenter Service Desk Dashboard | Unicenter Service Desk Knowledge Tools
Other CA Resources
CA Development Buddy Program | New.gifCA Productivity Accelerator (CAPA) for Service Desk | CA Service Management Global User Community | CA Regional User Communities | CA World | CA's Enhanced Beta Program | Customer Alliance Program | Education | New.gifr12 Upgrade Information | Technical Support
User Community Websites
Clarity Users | Spectrum & eHealth User Community
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